Friday, March 11th, 2011
13CABS will flick the switch on its new, state of the art dispatch system at its Oakleigh headquarters on Sunday 13 March 2011.

The new dispatch system represents a multi-million dollar investment to ensure 13CABS remains Melbourne’s leading cab company into the future.

Passengers are set to be the big winners of the roll out that delivers clearer directions to Drivers on bookings allowing them to be more punctual. This is to be supported by a high-end backbone boasting many advantages over its predecessor, such as in-vehicle GPS navigation featuring suggested routes.

“13CABS is at the forefront of the transport industry in Australia. We are exploring the role technology plays in assisting the company to offer improved services to passengers. They will benefit from clearer instructions to Drivers who in turn will enjoy more bookings helping to deliver optimal returns for taxi Operators,” said 13CABS Client Services Manager, Simon Purssey.

The cab company does not anticipate any service disruptions for its fleet when the new dispatch system is cutover, but acknowledges there could be delays as call centre staff acclimatise to the new system in a live environment.

13CABS have scheduled more staff to respond to an expected spike in inbound call times in the coming weeks - but they are encouraging passengers to seek alternative methods for booking cabs.

“We’re requesting passengers to book online via, use our iPhone app or even try 13CABS’ Taxi Booker for Facebook to avoid possible delays when calling during this period,” Purssey said.

Purssey also recommended that the 155,000 people using the current version of 13CABS’ iPhone app should upgrade to a new version due for release in the iPhone App store next week that was compatible with the dispatch system.

For more information on 13CABS’ new taxi dispatch system please contact
Simon Purssey on t 9277 3427 m 0411 640 096
email [email protected]

Contact Profile


13CABS is Melbourne’s premier taxi service with a fleet of nearly 2,000 taxis driving our community. At 13CABS, we’re dedicated to making your life easier through technology and innovation.
Simon Purssey
P: 0411 640 096


13CABS, taxi, cab, dispatch system, Melbourne,



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