Friday, November 19th, 2010
This holiday season, restaurant and store managers planning their rosters can use new technology to stay in touch with their casual employees – and it’s a scheme that suits Gen Y staff down to the ground.

Managers use a new module in the ROSS system from Zarloc to text and email out shift changes, while staff can log in to a website to update their availability, contact details and holidays.

Zarloc managing director Rachael Skinner says that the ROSS system is perfect for any business with a mainly Gen Y workforce.

“It gives both the employer and the employee a fast way to get in touch and managers don’t have to juggle bits of paper or be on the phone all the time chasing people,” Ms Skinner says.

Over 200 businesses in Hong Kong, Singapore, New Zealand and Australia are already using the ROSS system.

In a typical scenario, “James” is lounging in front of the TV on a Saturday afternoon, thinking about what he’ll watch next. His phone plays its message jangle, and an SMS appears, “Can u fill shift @ Runaway Bay, Sat 16/10 3pm to 9pm? Call Tony 07 3000 0000”.

James calls the store from his mobile to let them know he’s coming in – an unproductive afternoon turns into time when he can earn money!

“James can log in to MyROSS from any web browser and update his availability, view the full store roster, request holidays and manage his personal details,” Ms Skinner explains.

“James’s manager can see any changes he’s made by logging into the ROSS system from the client program installed on his home or work computer.

“The store owner can log in from her laptop at her holiday house and view how the store’s labour cost percentage and other KPIs are tracking, and sign off and approve the roster – even if she’s away on holidays.”

Darcy Taylor, store manager of Pizza Capers, Arundel on the Gold Coast, says he’s a “huge fan of ROSS and its simplicity. A+ in my staff love it @ Arundel and we are all in favour of the system.”

Karen Hessell, store manager of Subway Alexandra on New Zealand’s South Island, said, “I’m excited about doing my rosters for Christmas – ROSS does some sophisticated calculations but it makes the process so easy.”

ROSS client Jason Sandford-Bell expects to save between $90,000 and $130,000 in wages for the year and said, “A lot of our staff are Gen Y and they are really adept at being online and used to being on the internet, so this isn't a burden for them, they actually quite enjoy it.”

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Zarloc & the ROSS system

The ROSS system ( helps managers create cost-efficient rosters by matching shifts to sales demand hour-by-hour using an accurate cost projection. The easy to use interface presents sales data and calculates performance measures in a way that guides the manager to optimise the roster and make critical business decisions, even when they have no business training. ROSS will SMS and email roster information to staff. ROSS O’Clock collects and exports time and attendance data to MYOB.

The ROSS system continues to be refined and developed by Zarloc, an Adelaide-based software development team. The idea for an intuitive online rostering system sprang from CEO Rachael Skinner’s conversation with a franchisee trading as SUBWAY® in 2002. The ROSS system is perfect for any business that matches staff to sales demand.
Michael Pullman, Zarloc Pty Ltd
P: +61 400 911 300


staff rostering, managing staff, managing casual staff



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