Tuesday, August 10th, 2010
A Gold Coast headquartered company has slashed its development budget and is achieving greater product innovation because it decided to outsource the programming for its award-winning software for the aged care sector.

The decision to outsource programming to Bali company Mitrais was aimed at better managing the risk associated with the ongoing development of ThoughtWare Australia Pty Ltd’s, i.on my Care.

The software was recently named the first cloud-ready application to be available under an exclusive partnership between NEC Australia and the aged care industry’s peak bodies. i.on my Care also helped ThoughtWare to win the Technology in Aged Care implementation of the year award for an aged care facility with less than 150 residents.

ThoughtWare CEO, Ms. Sonja Bernhardt, said “We were becoming highly reliant on some key resources in our on-shore team and that was a risk that had to be minimised. We needed flexibility and resources, skills and knowledge beyond the minds of just a few people, especially as the product and technology needs are progressing,” she said.

“Seat outsourcing to engage Mitrais’ services made logical sense in terms of money and access to skills which we can tap into on an as needed-basis.”

She acknowledges that for ThoughtWare clients there is always some risk in ensuring continual and accurate systems operation, so reliability was an initial concern.

“When it became obvious that Mitrais engineers knew what they were doing and therefore the solution was going to be in good hands, we experienced an also immediate reduction in the stress that accompanies a software development project.
“We initially cut our development budget in half and it has since dropped to one third of what we were paying,” Ms. Bernhardt said.

ThoughtWare also noted a greater transparency in the development process as Mitrais gained more knowledge of the product and processes.

“Consequently, we are now seeing greater innovation in how the application works,” Ms. Bernhardt explains.

“In achieving these benefits we also dispelled a common perception- and it is just that, a perception, that by outsourcing you lose control,” Ms. Bernhardt said.

The .NET based i.on my Care for governance, risk management and compliance has been designed and built on latest leading edge technology and to international standards.

Contact Profile


Mitrais was established in 2000 to achieve excellence in software development using Indonesia as a base of operations. Its objective is to be the leading near shore provider of application development services to the Australian IT industry and a significant player in other countries. Mitrais is a Microsoft Gold Certified developer, an Oracle Partner and has also certified products in SAP NetWeaver. In 2004 the company entered the health Industry, developing the Mitrais Medical Suite which it sells globally. In 2007 it absorbed Mincom Indoservices to extend its operations into the sale and support of mining software (in particular from Mincom) in Indonesia. With offices in Bali, Jakarta, Singapore and Sydney, Mitrais has more than 100 clients and employs more than 300 staff. For further information visit www.mitrais.com
David Magson
P: 1100 62 361 75025
M: 1100 62 815 5800 1004
W: www.mitrais.com


software development, outsourcing



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