Wednesday, July 7th, 2010

Seat outsourcing wins as the preferred means of engaging external software development skills according to a Gold Coast based website developer. Web Design Magic says seat outsourcing is the optimum way to control its client projects while leveraging the benefits of a growing relationship with Bali-based software development company Mitrais.

Says CEO and company founder Daren Hawes, “by seat outsourcing, we mandate the technology and maintain project control, while having access to the high quality of Mitrais staff as well as being able to scale up very quickly for major projects.”
The company provides web design and development services, including web programming and graphic design to clients on the Gold Coast, in Brisbane, Sydney and Townsville.

With four Bali-based engineers on its software development team as part of its full-time staff, the company’s business strategy of using outsourced software development resources has evolved over its 10 year history.

“We wanted Mitrais to be part of a long term relationship with our staff and felt that by seat outsourcing we could train its software engineers, shorten the learning curve and subsequently the development time of the next project,” Mr. Hawes said
WDM made a fundamental decision to retain control of projects and remove the risk of failure by ensuring that project ownership projects stayed in house. The timing of communications between the company and its earlier developers, fixed price sub-contractors in the USA and India, was also becoming an increasingly important issue that would impact on project development.

“When our staff worked, the contractors slept and vice versa. We struggled to get momentum on jobs when simple questions took a full 24 hour cycle to be answered,” Mr. Hawes said

With only two hours time difference between Queensland and Bali, email and instant messaging, now it is as if all developers are in the same room.

Today all management, design, interview, user interface and visual competencies are managed from within WDM.

“We mandate all technology platforms and simply issue tasks to our Mitrais developers,” Mr. Hawes said. “They are simply task-driven, looking after the C# coding and focusing on getting all the ‘bits’ to work as per the specification.

“Since extending our team to Mitrais, treating their developers as our own and calling them part of the team we can leverage benefits like Mitrais’ excellent staff, its training and the ability to obtain staff relatively quickly compared to conventional business HR practices, ” Mr. Hawes added.

WDM sees the outsourcing relationship as having a long term future and so is committed to the training of Mitrais engineers in the particular technology platforms and products that it has selected.

Contact Profile


Mitrais was established in 2000 to achieve excellence in software development using Indonesia as a base of operations. Its objective is to be the leading near shore provider of application development services to the Australian IT industry and a significant player in other countries. Mitrais is a Microsoft Gold Certified developer, an Oracle Partner and has also certified products in SAP NetWeaver. In 2004 the company entered the health Industry, developing the Mitrais Medical Suite which it sells globally. In 2007 it absorbed Mincom Indoservices to extend its operations into the sale and support of mining software (in particular from Mincom) in Indonesia. With offices in Bali, Jakarta, Singapore and Sydney, Mitrais has more than 100 clients and employs more than 300 staff. For further information visit
David Magson
P: 1100 62 361 75025
M: 1100 62 815 5800 1004


Mitrais, software development, outsourcing, website development



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