Friday, February 19th, 2016

On Wednesday 17th February Roy Morgan Research is holding the Annual Roy Morgan Customer Satisfaction Awards dinner.

These awards are highly valued by the winners: many include them in their advertising as proof of their customer satisfaction credentials. This year there will be 30 separate awards across most industry sectors including airlines, retail, banking and telecommunications. 

Roy Morgan’s CEO Michele Levine will present awards to the winning businesses for 2015 in the following categories:

•    Banks
•    Major Banks
•    Building Societies/ Credit Unions
•    General Insurers 
•    Private Health Insurers
•    Risk & Life Insurers
•    Retail Super Funds
•    Industry Super Funds
•    Auto Stores
•    Coffee Shops
•    Clothing Stores
•    Department Stores
•    Discount Department Stores
•    Discount Variety Stores
•    Furniture/Electrical Stores
•    Hardware Stores
•    Chemists/Pharmacies
•    Quick Service Restaurants
•    Liquor Stores
•    Shoe Stores
•    Sports Stores
•    Supermarkets
•    Home Phone Providers
•    Home Broadband Service Providers
•    Mobile Handset Providers
•    Mobile Phone Service Providers
•    Domestic Airlines
•    International Airlines
•    Domestic Business Airlines
•    Electricity Providers
•    Gas Providers
•    Car Manufacturers

If you would like to cover the evening, request an interview, or receive an advance (embargoed) list of the category winners, please contact:

Vaishali Nagaratnam
[email protected]
Telephone: (03) 9224 5309; Mobile: 0402 700 258

The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 50,000 consumers annually), as well as Roy Morgan’s Business Single Source survey (over 12,000 business decision makers annually). These two large, nationwide studies provide a thorough and accurate way to identify and recognise Australia’s top businesses in Customer Satisfaction.

Contact Profile

Roy Morgan Research

Roy Morgan Research is Australia’s best known and longest established market research and public opinion survey company. Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.
Shaun Ellis
P: 03 9224 5332


customer satisfaction, roy morgan research, retail, automotive, telecommunications, utilities, finance, business, airlines




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