Friday, October 30th, 2015

Roy Morgan Research has announced the monthly Customer Satisfaction Award winners. The September results show new leaders in the categories of Retail Superannuation, Chemist, Quick Service Restaurant, Liquor Store, Shoe Store, Sports Store, Supermarket, and Domestic Business Airline. Winners of each category are listed below. 

Full details of all winners and runners up are available at

September 2015 Award Winners:


Bank of the Month

Teachers Mutual Bank

Major Bank of the Month

Commonwealth Bank

Building Society / Credit Union of the Month

Greater Building Society

General Insurer of the Month


Private Health Insurer of the Month

St Lukes

Risk & Life Insurer of the Month

Real Insurance

Retail Super Fund of the Month


Industry Super Fund of the Month

ESS Super


Auto Store of the Month

Supercheap Auto

Coffee Shop of the Month

Muffin Break

Clothing Store of the Month


Department Store of the Month


Discount Department Store of the Month

Harris Scarfe

Discount Variety Store of the Month

The Reject Shop

Furniture/Electrical Store of the Month

Betta Home Living

Hardware Store of the Month

Home Timber & Hardware

Chemist/Pharmacy of the Month


Quick Service Restaurant of the Month

Fasta Pasta

Liquor Store of the Month

Dan Murphy's

Shoe Store of the Month

The Athlete's Foot

Sports Store of the Month

Rebel Sport

Supermarket of the Month



Home Phone Provider of the Month

Southern Phone

Home Broadband Service Provider of the Month


Mobile Handset Provider of the Month


Mobile Phone Service Provider of the Month


Travel and Tourism

Domestic Airline of the Month

Virgin Australia

International Airline of the Month

Singapore Airlines

Domestic Business Airline



Electricity Provider of the Month

Red Energy

Gas Provider of the Month

Red Energy


Car Manufacturer of the Month (August 2015)

Isuzu UTE

The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 50,000 consumers annually), as well as Roy Morgan’s Business Single Source survey (over 12,000 business decision makers annually). These two large, nationwide studies provide a thorough and accurate way to identify and recognise Australia’s top businesses in Customer Satisfaction.

Visit the Roy Morgan Customer Satisfaction Awards website. This website monitors the ongoing movements in Customer Satisfaction for many businesses across different industries.

Contact Profile

Roy Morgan Research

Roy Morgan Research is Australia's best known and longest established market research and public opinion survey company. Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.
Samantha Wilson
P: (03) 9224 5268


customer satisfaction, retail, finance, banking, telecommunications, tourism, utilities, automotive, myer, westnet, singapore airlines, harris scarfe




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