Thursday, September 6th, 2018 - Deafness Forum of Australia

Australia’s peak consumer advocacy organisation for people living with deafness and ear disorders is celebrating the successful outcome of a long-running campaign to have hearing loss management included in new Government guidelines for aged care service providers.

70% of Australians aged over 70 have some hearing loss.  This increases to around 85% in residential aged care.  However, staff of age care service providers and in hospitals are seldom adequately trained to assist those with hearing loss.

Deafness Forum of Australia chair David Brady said that his organisation is deeply concerned about the continuing, widespread lack of recognition and effective management of hearing loss in aged care services. 

“There’s been a scarcity of hearing assistance training for aged care staff, from registered nurses to direct carers and the teams of auditors employed by the Australian Aged Care Quality Agency to monitor aged care facilities,” David Brady said.

Deafness Forum had successfully lobbied for inclusion of hearing assistance in the relevant VET qualifications.

“But it was obvious to us that education alone would not overcome the widespread indifference to the needs of hearing impaired consumers.  Proper enforcement by the Australian Aged Care Quality Agency is crucial,” he said.

The Australian Aged Care Quality Agency recently released its ‘Guidance and Resources for Providers’ to support the new Aged Care Quality Standards which will come fully into effect in July 2019.  The guidance materials are the practical guidelines for aged care service providers and a reference for those that audit the providers.

For the first time, hearing loss has been specifically addressed in the Guidance and Resources for Providers materials.  Hearing references are found throughout this new Guidance material.  Hearing matters will now be built into the compliance rules and linked to the legislation. 

“It’s not the complete solution to all problems in addressing hearing loss in aged care centres and in home care – auditors will need to dig deep in their assessments - but every party will know that programs and procedures in relation to hearing will be examined in the process of Government certification,” David Brady said.

Deafness Forum thanked the Minister for Aged Care Ken Wyatt AM and the Australian Aged Care Quality Agency for responding to its concerns.  It acknowledged the tireless voluntary efforts of its members Basil Turner and Emma Scanlan in making a very real difference to the health and wellbeing of Australians living in aged care facilities.

Contact Profile

Deafness Forum of Australia

DEAFNESS FORUM OF AUSTRALIA is the national representative of all Australians who have a hearing impairment, a chronic disorder of the ear, are Deaf or deafblind, and the families who support them.

Deafness Forum provides advice to government on strategic policy development and reform on behalf of the one in six Australians whose views we represent.


Steve Williamson
P: 02 6262 7808
M: 04523 88069


Australians living with deafness are celebrating hearing loss management now to included in new Government guidelines for aged care service providers.



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