Tuesday, September 29th, 2015

Roy Morgan Research has announced the monthly Customer Satisfaction Award winners. The August results show new leaders in Major Bank, Building Society, Private Health Insurer, Retail and Industry Super Funds, Coffee Shop, Liquor, Shoe and Sports Stores, Home Phone and Gas Providers, and Domestic Airline. Winners of each category are listed below. Full details of all winners and runners up are available at CustomerSatisfactionAwards.com.

August 2015 Award Winners:


Bank of the Month

Teachers Mutual Bank

Major Bank of the Month

Commonwealth Bank

Building Society / Credit Union of the Month

Greater Building Society

General Insurer of the Month


Private Health Insurer of the Month

St Lukes

Risk & Life Insurer of the Month

Real Insurance

Retail Super Fund of the Month


Industry Super Fund of the Month

ESS Super


Auto Store of the Month

Supercheap Auto

Coffee Shop of the Month

Muffin Break

Clothing Store of the Month


Department Store of the Month


Discount Department Store of the Month

Harris Scarfe

Discount Variety Store of the Month

The Reject Shop

Furniture/Electrical Store of the Month

Betta Electrical

Hardware Store of the Month

Home Timber & Hardware

Chemist/Pharmacy of the Month

Soul Pattinson

Quick Service Restaurant of the Month

Pizza Capers

Liquor Store of the Month

First Choice Liquor

Shoe Store of the Month


Sports Store of the Month

Sports Power

Supermarket of the Month



Home Phone Provider of the Month

Southern Phone

Home Broadband Service Provider of the Month


Mobile Handset Provider of the Month


Mobile Phone Service Provider of the Month


Travel and Tourism

Domestic Airline of the Month

Virgin Australia

International Airline of the Month

Singapore Airlines

Domestic Business Travel Airline

Virgin Australia


Electricity Provider of the Month

Red Energy

Gas Provider of the Month

Red Energy


Car Manufacturer of the Month (July 2015)


The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey of over 50,000 consumers annually. This two large nationwide study provides a thorough and accurate way to identify and recognise Australia’s top businesses in Customer Satisfaction.

Contact Profile

Roy Morgan Research

Roy Morgan Research is Australia’s best known and longest established market research and public opinion survey company. Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.
Shaun Ellis
P: 03 9224 5332
W: www.roymorgan.com


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