WiseGuyReports.Com Publish a New Market Research Report On –“ Technical Support Outsourcing Market 2018–2022 : Global Drivers, Opportunities, Trends, and Forecasts”.
This industry research report presents a comprehensive analysis of the technical support outsourcing market by type such as helpdesk and call center. The report also presents an analysis based on geography (the Americas, APAC, and EMEA).
Technical services outsourcing saves the time of staff and diverts the employee focus on the core competencies. This outsourcing implements the enterprises resources for their strengths or unique selling proportions (USPs). Enterprises must focus on improving their USP to differentiate their offerings from their consumers and fulfill the changing demands of the consumers in the customer service outsourcing market. The market study identifies the rising need of enterprises to focus on core competencies to be one of the primary growth factors for the technical support outsourcing market. Outsourcing of technical support reduces the usage of enterprise resources, enabling the enterprises to utilize those resources for improving their core businesses and competencies. Also, outsourcing tech support helps the enterprises in efficiently managing the IT infrastructure. Our market analysts estimate that the market will grow steadily at a CAGR of nearly 8% by 2022.
Enterprises are increasing their use of analytics to improve operations and increase customer satisfaction. Analytics are useful in enterprises as they solve issues such as slow turnaround times, duration of being put on hold, lack of satisfactory solutions, and repeated issue complaints to different agents. Consequently, using analytics, enterprises are processing the customer data available, identifying areas of improvement, and enhancing their operations. Also, using analytics aids the organizations in maintaining optimum performance and driving the adoption of technical support outsourcing. The growing use of analytics will drive the growth of the technical support outsourcing market throughout the predicted period.
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The technical support outsourcing market is fragmented owing to the presence of numerous vendors. This market report focuses on the competitive environment containing the key vendors with their product offerings. The analysts also analyze the key focus areas and the strategies adopted by vendors to sustain profitably in the technical support outsourcing market.
Some of the companies covered in this report are –
- HCL Technologies
Segmentation by type and analysis of the technical support outsourcing market
- Call center
The helpdesk outsourced technical support services will dominate the customer service outsourcing market throughout the forecast period. Many medium and large enterprises are steadily demanding for helpdesk technical support services to improve the efficiency of their services. Our analysts witness steady growth in the industry segment in the technical support outsourcing market.
Geographical segmentation and analysis of the technical support outsourcing market
APAC will be the major revenue to the customer service outsourcing market throughout the forecast. As regions such as India and China consist of low-cost labor and strong knowledge base, other regions are outsourcing their technical support services to these regions in APAC.
Key questions answered in the report include
- What will the market size and the growth rate be in 2022?
- What are the key factors driving the global technical support outsourcing market?
- What are the key market trends impacting the growth of the global technical support outsourcing market?
- What are the challenges to market growth?
- Who are the key vendors in the global technical support outsourcing market?
- What are the market opportunities and threats faced by the vendors in the global technical support outsourcing market?
- Trending factors influencing the market shares of the Americas, APAC, and EMEA.
- What are the key outcomes of the five forces analysis of the global technical support outsourcing market?
Table Of Contents – Major Key Points
PART 01: EXECUTIVE SUMMARY
PART 02: SCOPE OF THE REPORT
PART 03: RESEARCH METHODOLOGY
PART 04: MARKET LANDSCAPE
• Market ecosystem
• Market characteristics
• Market segmentation analysis
PART 05: MARKET SIZING
• Market definition
• Market sizing 2017
• Market size and forecast 2017-2022
PART 06: FIVE FORCES ANALYSIS
• Bargaining power of buyers
• Bargaining power of suppliers
• Threat of new entrants
• Threat of substitutes
• Threat of rivalry
• Market condition
PART 07: MARKET SEGMENTATION BY TYPE
• Segmentation by type
• Comparison by type
• Helpdesk – Market size and forecast 2017-2022
• Call center – Market size and forecast 2017-2022
• Market opportunity by type
PART 08: CUSTOMER LANDSCAPE
PART 09: REGIONAL LANDSCAPE
• Geographical segmentation
• Regional comparison
• APAC – Market size and forecast 2017-2022
• Americas – Market size and forecast 2017-2022
• EMEA – Market size and forecast 2017-2022
• Key leading countries
• Market opportunity
PART 10: DECISION FRAMEWORK
PART 11: DRIVERS AND CHALLENGES
• Market drivers
• Market challenges
PART 12: MARKET TRENDS
• Integration with chatbots
• Use of analytics
• Incorporation of AI to improve customer experience
For more information or any query mail at [email protected]
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