Friday, February 9th, 2018 - WiseGuyReports

WiseGuyReports.com adds “Global Contact Center Market 2018-2022” reports to its Database.

About Contact Center 
A contact center acts as a central point in an enterprise from where all contacts are managed. It plays a prominent role in the broad customer management strategies of an enterprise.

Technavio’s analysts forecast the global contact center market to grow at a CAGR of 8.54 % during the period 2018-2022.

Covered in this report 
The report covers the present scenario and the growth prospects of the global contact center market for 2018-2022. To calculate the market size, the report considers the revenue generated from the sales of contact center solutions.

The market is divided into the following segments based on geography: 
• Americas 
• APAC 
• EMEA

Technavio's report, Global Contact Center Market 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors 
• Aspect 
• Cisco Systems 
• Genesys

 

 Request For Sample Report @ https://www.wiseguyreports.com/sample-request/2963421-global-contact-center-market-2018-2022             

 

Market driver 
• Rising adoption of cloud-based contact centers 
• For a full, detailed list, view our report

Market challenge 
• Inability to achieve an ASA 
• For a full, detailed list, view our report

Market trend 
• Integration of chatbots for better turnaround times 
• For a full, detailed list, view our report

Key questions answered in this report 
• What will the market size be in 2022 and what will the growth rate be? 
• What are the key market trends? 
• What is driving this market? 
• What are the challenges to market growth? 
• Who are the key vendors in this market space?

You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report.    

Table Of Contents:                                                                                                                          

PART 01: EXECUTIVE SUMMARY 
PART 02: SCOPE OF THE REPORT 
PART 03: RESEARCH METHODOLOGY 
PART 04: MARKET LANDSCAPE 

• Market ecosystem 
• Market characteristics 
• Market segmentation analysis 
PART 05: MARKET SIZING 
• Market definition 
• Market sizing 2017 
• Market size and forecast 2017-2022 
PART 06: FIVE FORCES ANALYSIS 
• Bargaining power of buyers 
• Bargaining power of suppliers 
• Threat of new entrants 
• Threat of substitutes 
• Threat of rivalry 
• Market condition 
PART 07: MARKET SEGMENTATION BY TYPE OF INTERACTION 
• Segmentation by type of interaction 
• Comparison by type of interaction 
• Voice-based – Market size and forecast 2017-2022 
• Text-based – Market size and forecast 2017-2022 
• Social media-based – Market size and forecast 2017-2022 
• Market opportunity by type of interaction 
PART 08: MARKET SEGMENTATION BY DEPLOYMENT 
• Segmentation by deployment 
• On-premises 
• Cloud-based 
PART 09: CUSTOMER LANDSCAPE 
PART 10: REGIONAL LANDSCAPE 

• Geographical segmentation 
• Regional comparison 
• Americas – Market size and forecast 2017-2022 
• EMEA – Market size and forecast 2017-2022 
• APAC – Market size and forecast 2017-2022 
• Market opportunity 
PART 11: DECISION FRAMEWORK 
PART 12: DRIVERS AND CHALLENGES 

• Market drivers 
• Market challenges 
PART 13: MARKET TRENDS 
• Integration of chatbots for better turnaround times 
• Use of analytics for enhancing the customer experience 
• Incorporation of AI for providing customized solutions 
PART 14: VENDOR LANDSCAPE 
• Overview 
• Landscape disruption 
• Competitive scenario 
PART 15: VENDOR ANALYSIS 
• Vendors covered 
• Vendor classification 
• Market positioning of vendors 
• Aspect 
• Cisco Systems 
• Genesys 

 

 Continued…….

 

Complete Report Details @ https://www.wiseguyreports.com/reports/2963421-global-contact-center-market-2018-2022                  

 

CONTACT US:

NORAH TRENT

Partner Relations & Marketing Manager

[email protected]

www.wiseguyreports.com

Ph: +1-646-845-9349 (US)

Ph: +44 208 133 9349 (UK)

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Norah Trent
P: +44 208 133 9349
M: +1 646 845 9349
W: www.wiseguyreports.com/

Keywords

Contact Center, Contact Center Market, Contact Center Market Growth, Presses Release, Contact Center Manufacturers, Contact Center Status, Contact Center Market Size, Contact Center Dec 2018, News Release,

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