Wednesday, November 26th, 2014

It’s a problem familiar to many online shoppers: trying to buy products from internet retailers in the US, only to find they don’t ship to Australia. But the news that Australia Post has just launched a parcel-forwarding service to help online shoppers get their American goodies says it all: the world really is one big, boundless retail opportunity. Yet, as the latest findings from Roy Morgan Research reveal, Aussies are still more likely to buy from local rather than overseas websites.

In the 12 months to September 2014, 38% of Australians 14+ (or 7,387,000 people) bought one or more products over the internet in an average four week period. Almost two-thirds of them (64%, or 4,730,000 people) purchased locally, while 39% (2,896,000) bought from overseas websites.

Only six out of 51 product categories were more commonly purchased from overseas websites: video games and consoles, ebooks, books, jewellery and watches, TV show downloads and fashion accessories.

Top-selling products bought on Australian and overseas websites in an average 4 weeks


Source: Roy Morgan Single Source (Australia), October 2013 – September 2014 (n=16,176).

For everything else, from women’s clothing, cosmetics and skincare, to toys, travel and homewares, local websites come up trumps.

The top-selling products locally are tickets to movies, shows and other events (purchased by 830,000 Australians in an average four weeks), followed by travel items such as tickets and accommodation (785,000 people), and fast food/meals (569,000), all of which would usually be impractical or inappropriate to buy via foreign websites.

Ebooks and books are the most popular items bought from overseas online retailers, no doubt due to the low prices offered on websites like Amazon and the Book Depository compared with those of Australian retailers.

Geoffrey Smith, General Manager – Consumer Products, Roy Morgan Research, says:

“There’s no doubt about it: the internet has revolutionised the way we shop, giving us unprecedented access to the global marketplace. But in great news for Aussie online retailers, the majority of Australians prefer to buy from local rather than overseas websites.


“Much of the retail conversation over the last few years has focused on women’s fashion. The race for Australian stores to develop an online presence so they can compete with well-established overseas competitors has received much coverage and commentary. In the midst of all this focus on women’s fashion, it looks like the new fashion battleground may be for men’s clothing. With a higher ranking on the overseas online stores’ list and nearly as many customers, it could be the category that local retailers need to watch.


“With overseas markets more accessible than ever via online shopping, it's crucial for local online and traditional retailers to stay abreast of consumers' shifting needs, expectations and preferences. Roy Morgan Single Source data tracks who is shopping where for what, as well as how much is being spent online. Our online store provides a comprehensive range of profiles, containing insights to help your business stay competitive in this ever-changing marketplace.

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Roy Morgan Research

Roy Morgan Research is Australia's best known and longest established market research and public opinion survey company. Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.
Samantha Wilson
P: (03) 9224 5268


retail, online shopping, australia post, internet, technology




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