Thursday, July 10th, 2014

Not-for-profit organisation The Improvement Foundation, with technology partner OBS, has won the South Australian iAward in the Health category with an innovative technology solution developed for the Improvement Foundation’s client, Western Australian Department of Health. The project will now be considered for the national iAwards.

The award was for the design and development of the ‘Vaccination Surveillance System’.

Following incidents of adverse reactions to a flu vaccine, the Western Australian Department of Health and the Improvement Foundation worked with OBS to design and deliver a vaccine surveillance system that would let the WA Health monitor adverse vaccine reactions faster than ever before.

The Vaccination Surveillance System helps identify and report adverse immunisation reactions, enabling proactive identification of contaminated or otherwise compromised vaccines. It makes reporting adverse reactions simple and fast, letting authorities identify and remove at-risk vaccines from the health system more quickly. Shortly after its launch, WA Health saw a dramatic increase in the number of patients willing to opt-in to the system.

“Reporting on immunisation reactions has previously been a manual process, requiring vast amounts of people power to proactively telephone and follow up a sample of patients. The automation delivered by this solution lets every single patient be followed up, making it more likely that adverse reactions will be reported,” said Colin Frick, Improvement Foundation’s CEO.  

 Hosted on the secure Improvement Foundation Web Portal qiConnect, using Microsoft Web Platform tools, a simple-to-use and mobile-friendly application was constructed from concept to go-live over a six week period.  The application integrates with GP billing software to securely link patients and their guardians with health practitioners via two-way interactive SMS messaging.     

For more information or to view the case study visit:

Available for interview: Improvement Foundation, CEO, Colin Frick

To arrange an interview with Colin, please contact: Rebecca Esteve, Marketing and Communications | P: 08 8422 7499 | M: 0400 104 948 | E: [email protected]


Contact Profile

The Improvement Foundation

The Improvement Foundation (Australia) Ltd was established in Adelaide in 2006 as a not-for-profit organisation.

What we do
We provide expertise in the development and delivery of quality improvement techniques, such as the Collaborative methodology, to bring about small and large system change. We support improvement work by providing specialist change management advice, and leading edge IT systems, which enable robust measurement of improvement efforts.

Rebecca Esteve
P: 08 8422 7499
M: 0400 104 948


south australia, iawards, health, technology




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