Thursday, March 27th, 2014

Australia’s financial services market has seen some dramatic changes since the last Financial System Inquiry (Wallis Report) in 1997. Not only was there the Global Financial Crisis to contend with, but major developments occurred across technology, competition and retirement funding with implications for Australian providers and consumers alike.

Next week, Roy Morgan Research CEO Michele Levine will present the latest State of the Nation report with a spotlight on changes in the Financial Services Market since the 1997 Financial System Inquiry.

With the 2014 Financial System Inquiry now underway, this presentation will bring the last report up to date with 17 years’ worth of consumer-focused financial metrics and a detailed perspective on the dynamics of this complex market.

On Tuesday in Melbourne and Wednesday in Sydney, the presentation will explore three of the main issues that shaped the 1997 inquiry:

  • Competition in financial services: have new entrants and shifting market dynamics encouraged increased competition or are the big four banks as dominant as ever? How well are providers meeting the needs of consumers?
  • Impact of technology on financial services: how consumer attitudes to branch banking have changed as internet banking has become prevalent
  • Retirement funding and the super boom: who’s ready to retire? How do people view financial planners?

More relevant and compelling than ever, these issues will inform the 2014 inquiry. Don’t miss this opportunity to learn how they are impacting on Australians young and old.

To book a place at the launch, or organise an interview with CEO Michele Levine, please contact:

Nikki Taylor

Office: (03) 9223 2486

Mobile: 0425 812 773

[email protected] 



Tuesday April 1

7.30am for an 8am start

Roy Morgan Research, 401 Collins Street, Melbourne


Wednesday, April 2, 7.30am for a 8am start AND Wednesday, April 2, 9.30am for a 10am start

Roy Morgan Research, 232 Sussex Street, Sydney

Contact Profile

Roy Morgan Research

Roy Morgan Research is Australia's best known and longest established market research and public opinion survey company. Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.
Samantha Wilson
P: (03) 9224 5268


finance, financial system inquiry, state of the nation, roy morgan research




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