Thursday, August 8th, 2013

Calling for nominations from outstanding Clubs, Hotels and Pubs for the 2013 OOPS Superior Service Awards

August 2013. Who will be the 2013 Clubs, Pubs and Hotels Superior Service Award Winners? Is your Club / Pub / Hotel setting the standard in customer service? The closing date for entering the 2013 Oops Superior Service Awards has been extended to 30 September 2013, so there is still time to get your nominations in. These exciting new awards are raising the bar for superior service in Hotels, Pubs and Clubs. Last year’s OOPS Award winners, recognised for providing outstanding service in a club throughout 2012, set a new industry standard for customer service. This year OOPS has opened the awards to the hotels and pubs industry by announcing their OOPS Superior Service Open Hotels/Pubs Award 2013.

Michelle Pascoe, Managing Director of OOPS says, “Our detailed customer service analysis and reporting has shown varying levels of customer service in the industry, and we wanted to start acknowledging those organisations that are leading the way in customer service through these awards.”

The full OOPS Superior Service awards program has five categories:

·        OOPS Open Hotel/Pubs Superior Service Award

·        OOPS Open Clubs Superior Service Award

·        OOPS Large/Medium Club Superior Service Award

·        OOPS Small Club Superior Service Award

·        OOPS Superior Service Club Staff Award


The OOPS Superior Service Awards are focussed on setting the benchmark for customer service in the clubs, pubs and hotel industry and serving as a discerning standard by consumers in years to come.

For further information on the OOPS Superior Service Awards or to nominate your club, pub or hotel visit


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OOPS specialises in every aspect of service operations and processes that impact their clients’ customer experience. Founded by Managing Director, Michelle Pascoe, OOPS expertise is built over 19 years in mystery shopping, service benchmarking, surveys and focus groups.  Since 1999 many leading clubs, pubs and hotels rely upon the OOPS Insight Report as a vital tool in evaluating staff and system performance in customer service, image and presentation standards, as well as in regulatory compliance.

Nicki Walsh
P: +61 2 8005 4000


Club, Pub, Hotel, Industry Awards, Customer Service, Superior Service Awards, OOPS, 2013 Awards



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