Thursday, February 25th, 2010
Mitrais, Bali based provider of software development services to Australian companies, has launched the fourth year of its English Language Training Program (ELTP) which is designed to enable its staff to communicate professionally in English.

Last year more than 320 participants completed what is believed to be the only such course for software engineers and other technical staff providing outsourced development services to Australian companies.

Vice president of software development, Mike Page, said “we launched ELTP because we recognized that if software engineers did not have a good command of English it would jeopardize outsourced software development projects.

“I have spoken with many companies, including our clients, who have encountered language challenges with outsourcers in other countries. Too often communications difficulties have brought these relationships undone.”

Mitrais’ competency systems development advisor Ms Jaci Thompson said the only similar English language courses of which she is aware are for call centre operators in countries providing such services into Australia.

Ms Thompson, who manages the training program and a teaching staff of five, says “we recruit technically savvy graduates, many from one of Indonesia’s specialist IT universities and develop their English skills to they can communicate professionally in English.”

After successfully completing ELTP Basic, which focuses on the technical side of the English language, staff can attend classes specifically designed to improve their business writing, interactive communication skills and presentation skills, all while taking their English to the next level.

As part of continuous improvement to increase staff proficiency in English, Ms Thompson said a new course, Interactive Communication which began late last year, even pays particular attention to the Australian accent, nuances and the speed at which Australians speak.

Mitrais has also developed a Body of Knowledge for all staff which covers business writing, presentation and interpersonal skills. Since late last year some 90 staff have completed courses in business writing and interactive communications.

ELTP courses are conducted in Mitrais headquarters in Kuta, at its new offices in nearby Sanur and in Jakarta.

Contact Profile


Mitrais was established in 2000 to achieve excellence in software development using Indonesia as a base of operations. Its objective is to be the leading near shore provider of application development services to the Australian IT industry and a significant player in other countries. Mitrais is a Microsoft Gold Certified developer, an Oracle Partner and has also certified products in SAP NetWeaver. In 2004 the company entered the health Industry, developing the Mitrais Medical Suite which it sells globally. In 2007 it absorbed Mincom Indoservices to extend its operations into the sale and support of mining software (in particular from Mincom) in Indonesia. With offices in Bali, Jakarta, Singapore and Sydney, Mitrais has more than 100 clients and employs more than 300 staff. For further information visit
David Magson
P: 62 - 361 755 025
M: 62 815 5800 1004


software development, software engineering



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