Friday, June 14th, 2013

AVG launches CloudCare for resellers to manage and protect SMB customers

AVG Technologies AU today announces the launch of AVG CloudCare™, a free, cloud-based security and IT management platform with services that make it simpler and more cost-effective for resellers to manage and protect their small and medium business (SMB) customers. The AVG CloudCare platform - with award-winning AVG AntiVirus, AVG Remote IT, AVG Email Security Services and AVG Content Filtering - is available immediately to AVG resellers and managed service partners in Australia.

Key to AVG CloudCare is AVG Remote IT, a free administrative platform enabling resellers to offer genuine value-add to their customers, while reducing their own costs. AVG has integrated all the critical elements resellers need to monitor and troubleshoot their customers’ IT resources via the cloud, into a single, easy-to-use management platform. Customer systems are kept updated automatically while any alerts are sent via email in real-time. Consequently, partners can now serve even the smallest customer more profitably. An iOS® administrative console App even allows resellers to access AVG CloudCare via an iPhone® or iPad® – helping them respond to manage their customers’ IT while on the move.

Peter Cameron, Managing Director, AVG Technologies AU said: “We are delighted to expand the international availability of AVG CloudCare and serve small business customers in Australia. Small businesses are critical to the economy.

“As SMB customers incorporate more technology – from e-commerce to mobile and social - their need for IT support and protection also increases.

“Because our leadership team comes from small business and channel roots, we understand the needs and what it takes to serve SMBs. We have worked closely with our channel partners to make sure AVG CloudCare incorporates everything they asked for and will continue to encourage their active involvement as the platform develops,” Cameron said.

IT resellers targeting the small to medium sized business channel face two business challenges: their customers’ expectations often exceed their willingness to pay for services; and the technology tools available to them were originally designed for much larger customers.

Proven Platform

Since its northern hemisphere launch in October 2012, AVG CloudCare has amassed more than 1,000 reseller partners and is already managing tens of thousands of small businesses across the UK, Ireland and North America saving them thousands of dollars a year by minimising on-site support and adding to customer satisfaction. In a 2012 survey of its resellers, 80 percent of AVG partners indicated they already perceived increased efficiency with AVG CloudCare.

Pay As You Go

Unlike rival platforms that charge up-front fees based on the number of estimated users, AVG CloudCare only charges for services that are actually used by the end customer. In addition, individual services can be activated and deactivated as needed. AVG CloudCare introduces a new approach to the pricing of services which enables AVG resellers to maximise their returns by creating their own retail model and offering their services on a monthly or annual basis.

Michael Dowling, Channel and Corporate Sales Director at AVG Technologies AU, noted: “This free administration platform ticks all the boxes for our resellers – it provides a point of difference, saves them time, lowers their servicing costs and makes even the smallest customer more profitable. And, it’s cloud-based – cloud is where everyone is and what everyone is talking about.

“I’m very confident AVG CloudCare will have rapid pick up in Australia because it immediately removes the cost of standalone remote log-in packages, while providing many other services,” Dowling said.

Murray Russell, ITC Consultant at Computer & IT Services, one of the pilot resellers in the local market, confirmed the prospects for AVG’s proactive management platform: “We needed proven, secure Cloud servicing capabilities and AVG CloudCare fits the price-sensitive dynamics of our SMB marketplace. We can use our time efficiently because we can see all our customers in a single view, at any time and from any place.”

Key Benefits

The free AVG CloudCare dashboard gives resellers a number of advantages:

• Remote, one-click deployment for installs and activations of AVG AntiVirus, AVG Content Filtering and AVG Remote IT.

• Remote monitoring and troubleshooting of customer IT resources

• Easy upgrade or transfer of customers. With a simple tick-in-a-box, older versions of AVG and/or a number of other security brands can be removed and replaced remotely with the very latest in AVG protection.

• Keyless licensing and easy-to-use preset policies that minimize administrative hassles in managing accounts

• Remote virus vault management - infected files can be deleted, repaired and restored at the click of a button.

• Automatic alerts that signal customer needs and opportunities, leading to increased sales

• Customisable reports that showcase AVG channel partners’ added value

• Offer customers a fully-functional, no obligation 30 day trial before purchase

AVG envisions that AVG CloudCare’s capabilities will grow to include a wide variety of additional services such as data backup and additional mobile applications.

To find out more and become an AVG CloudCare partner, go to

AVG CloudCare Community, a new web forum exclusively for AVG CloudCare partners, is also available for AVG partners to communicate directly with AVG and provide feedback and input.

CloudCare™Workshops - VIC

Melbourne CloudCare™Workshops

Event 1:

Cranbourne Workshop

When: 25 June

Time: 12:30pm -2:00pm

Venue: Trios Sports Club

Grant Street Cranbourne ENROL:

Event 2:

Port Melbourne Workshop

When: 26 June

Time: 6:00pm -7:30pm

Venue: [email protected]

200 The Boulevard Port Melbourne


Event 3:

Box Hill Workshop

When: 27 June

Time: 12:30pm -2:00pm

Venue: Box Hill RSL

26-28 Nelson Rd Box Hill


Event Details - NSW

Sydney CloudCare™Workshops

Event 1:

Parramatta Workshop

When: 19 June

Time: 12:30pm -2:00pm

Venue: Rydges Parramatta

116-118 James Ruse Drive Parramatta


Event 2:

Kirribilli Workshop

When: 19 June

Time: 6:00pm -7:30pm

Venue: Kirribilli Club

11 Harbourview Crescent Lavender Bay


Event 3:

Sandringham Workshop

When: 20 June

Time: 12:30pm -2:00pm

Venue: Georges River 16ft Sailing Club

Sanoni Avenue Sandringham


Contact Profile

AVG Technologies AU

About AVG Technologies N.V. (NYSE: AVG)
AVG is the leading provider of software services to secure devices, data and people. AVG’s award-winning consumer portfolio includes internet security, performance optimization, location services, data controls and insights, and privacy and identity protection, for mobile devices and desktops. The AVG Business portfolio, delivered through a global partner network, provides cloud security and remote monitoring and management (RMM) solutions that protect small and medium businesses around the world. For more information visit


Shuna Boyd
P: 02 9418 8100
M: 0419 415 301


AVG Technologies AU today announces the launch of AVG CloudCare™, a free, cloud-based security and IT management platform with services that make it simpler and more cost-effective for resellers to manage and protect their small and medium business (SMB)



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