Saturday, March 9th, 2013
More New Zealanders are sidestepping bricks-and-mortar travel agents and booking their overseas holidays online, the Roy Morgan Holiday Tracking Survey shows.

For the twelve months to December 2012, 65% of overseas travellers booked on the internet, up from 53% in December 2007.

The increase corresponds to a decline in how many book in person – down 13 percentage points over the same period to 36%. Booking by phone has also declined, from 24% to 18%.


Booking method for overseas holiday

Source: Roy Morgan Single Source (New Zealand), January 2007 – December 2012, average annual sample n = 1,354.

Jane Ianniello, International Director of Tourism, Travel & Leisure, Roy Morgan Research, says:

“Traditional bricks-and-mortar travel agents are losing popularity as more New Zealanders use the internet to book their overseas holiday.

“With increasing penetration of home computers the trend towards online travel bookings is likely to continue. In addition, a small but growing percentage of overseas holidaymakers (3%) are using their mobile phone to book.

“It is important for travel agents and airlines to understand the demographics, attitudes and behavioural profile of their target market, so as to tailor appropriate messages that motivate them to book a holiday.”

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Roy Morgan Research

Roy Morgan Research is Australia’s best known and longest established market research and public opinion survey company. Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.
Alex Dalidakis
P: +61 3 9224 5209
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New Zealanders, International Travel



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