Saturday, September 14th, 2013

Sometimes there’s no substitute for the real thing: in this case, a living, breathing travel agent. Indeed, the latest Roy Morgan Holiday Tracking Survey reveals that more Australians use travel agents than the internet when gathering information to choose an overseas holiday destination.

For the 12 months to December 2012, 37% of Australians taking an overseas holiday used a travel agent to help them choose their destination — down from 52% in March 2001, but still ahead of the internet (34%). While the popularity of the internet when deciding on a destination has slipped slightly since October 2010 (when it peaked at 40%), it remains much higher than it was back in March 2001 (11%).

Word-of-mouth continues to be very influential when considering where to holiday, with 26% of travellers saying they sought advice from friends or relatives. Previous experience of a destination is also important, with 18% reporting that they’d been to the destination previously and were going back.

Information sources Australians use to choose overseas holiday destination

Source: Roy Morgan Single Source (Australia), April 2000 – December 2012, average annual sample n = 1,626.

Jane Ianniello, International Director of Tourism, Travel & Leisure, Roy Morgan Research, says:

“Although more Australians book an overseas holiday via the internet than face-to-face with a travel agent (58% as against 34%), travel agents are still the most popular source of information to assist in choosing an overseas holiday destination.

“Although fewer Australians are seeking the expert advice of travel agents when planning their overseas holiday itinerary the majority end up booking with a travel agent, either online, in person or by phone.

“However, with the increasing penetration of home computers and iPhones, the trend towards using the internet to research and book overseas holidays directly is likely to continue.

“It is important for travel agents and airlines to understand the demographics, attitudes and behavioural profile of their target market, so as to tailor appropriate messages that get them visiting their websites and retail outlets.”

Contact Profile

Roy Morgan Research

Roy Morgan Research is Australia’s best known and longest established market research and public opinion survey company. Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.
Shaun Ellis
P: 03 9224 5332


overseas holiday, travel agents



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