Friday, February 22nd, 2013
Getting a mortgage is a major item on the to-do list when buying property and a decision that could save or cost you thousands of dollars over the term of your loan depending on which one you choose. Wouldn’t it be helpful to be able to ask homeowners who already have a mortgage whether they’re happy with their lender before taking the plunge yourself?

That’s what the Australian Home Loan Awards set out to do by asking existing mortgage holders to rate their lenders in the first awards survey of its kind. More than 10,000 Australians took part, rating their current lender across categories including customer service, interest rates, loan features and speed of approval.

With every lender promising the best deals and thousands of products out there to choose from, it’s a daunting task for the prospective homebuyer to distinguish a truly great product from one that simply has a good advertising campaign, but now help is at hand.

The results of the Australian Home Loan Awards, published in the latest issue of Your Mortgage magazine, show consumers have little love for the major banks with newcomer ME Bank winning the overall Lender of the Year award. The former credit union sufficiently impressed consumers to take out Bank of the Year as well, thanks to its four gold medals and three silver medals in the bank category, proof that its entry into the bank lender market is paying off.

ME Bank CEO Jamie McPhee said the win is further proof that ME Bank’s fairer banking approach resonates with customers.

“Our customers like products to be straightforward, easy to understand, transparent and low cost, and to be treated with respect,” he said. “They love having a genuinely fairer alternative to the other banks.”

Your Mortgage managing editor Nila Sweeney said the results of the Australian Home Loan Awards are significant as they show what consumers really think of their lenders.

“What sets the Australian Home Loan Awards apart is that it is completely customer focused,” she said. “The results were determined purely by votes from actual mortgage holders, which tells us whose home loan products actually stack up and who’s promising more than they deliver.”

For the full list of winners and more information about the nation’s best lenders, pick up a copy of Your Mortgage magazine at leading newsagents or online at


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The Australian Home Loan Awards

The Australian Home Loan Awards recognises the best lenders in Australia - as voted by their customers. For the first time in Australia, mortgage holders have the opportunity to rate their current lender on customer service, interest rates, speed of approval and loan features to determine the nation’s best home loan providers.

The Australian Home Loan Awards is powered by Your Mortgage, Australia's leading independent mortgage comparison website and magazine.
Anna Keane
P: 02 8437 4784


Your Mortgage, Your Mortgage magazine,, Australian Home Loan Awards, home loan, mortgage, interest rate, buying a home, getting a mortgage



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