Tuesday, January 29th, 2013

Suncorp Insurance is urging all weather-affected Queensland customers to contact them as soon as possible to lodge their claims.

Suncorp Insurance has so far received over 4,500 claims from the wild weather that has battered Queensland over the Australia Day long weekend.

Spokesperson Marcus Taylor, said Suncorp Insurance had put on an additional 250 staff in call centres throughout the state to help with the influx of claims.

“We’re expecting a lot of calls to come through in the next couple of days and want to assure our customers that we are well prepared to manage the calls,” Mr Taylor said.

“Customers should contact Suncorp Insurance immediately – even if they have evacuated or haven’t seen the full extent of the damage to their property.

“Many people who have been forced to leave their homes will wait until they return before lodging their claim – but we urge them to contact us sooner,” Mr Taylor said.

“Letting us know now will me we can start the claim process immediately to ensure the quickest possible path to recovery.

“Customers can use their smartphones to take photos of the damage, or compile a list of appliances and furniture that has been affected, and this will help speed up the claims process.”

Suncorp Insurance’s Customer Response Team (CRT) will today be deployed to flood-affected Bundaberg in order to provide on-the-ground assistance.

The CRT is a fleet of specialist customer response vehicles which services Suncorp Insurance and all other Suncorp Group Personal Insurance brand customers. The CRTs can be deployed within 24 hours to multiple disaster areas and allows staff to assist customers immediately after weather events.

“The CRT can operate independently in the field with mobile generators and communications technology, which means our customers can lodge their claims directly from the affected area,” Mr Taylor said.

“Customers will also have access to Visa prepaid cards – which were introduced in 2012 for customers needing emergency financial assistance after severe weather events.

“Our Suncorp Insurance Visa prepaid cards provide our customers immediate access to funds as part of their insurance claim settlement for essentials, such as food, clothing or shelter,” Mr Taylor said.

“In the wake of a disaster, these cards are the fastest and simplest way for our customers to access much-needed funds.

“It also means that money is flowing into local businesses at a time when they need it most.”

Suncorp Insurance customers can lodge a claim by calling 13 25 24.

Contact Profile

Suncorp Insurance

Products and services including banking, superannuation and insurance (including life insurance, home and car insurance) are provided by separate companies in the Suncorp Group. Suncorp Bank (Suncorp-Metway Ltd ABN 66 010 831 722 ) is only liable for the banking products or services it provides and not the products and services of other companies in the Suncorp Group.
Melissa Cronin
P: 0467 709 299
W: www.suncorp.com.au/insurance/


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