Monday, July 30th, 2012
The first ever Roy Morgan Business Survey on Fixed Internet Service Provider Satisfaction shows that Internode achieved the highest satisfaction with 87% of its business customers being very or fairly satisfied with their Fixed Internet service.
For the 9 months ending March 2012, Internode (87%), Westnet (86%) and iiNET (82%) were the top three Fixed Internet service providers, followed by TPG (70%), Optus (65%) and Telstra (61%).

Fixed Internet Service Provider Business Satisfaction

Source: Roy Morgan Business Survey (September 2011 - March 2012).Sample: 5,028 Australian businesses with Fixed Internet services. “% Very or Fairly Satisfied” is the proportion of all business customers who are “Very” or “Fairly” satisfied with their overall service with that Fixed Internet service provider (on a five point scale).

Andrew Braun, Director Mobile, Internet and Technology, Roy Morgan Research, says:
“It’s interesting that the top 3 Fixed Internet Service Providers – Internode, Westnet and iiNET – collectively operate under the same group, iiNET.

“The iiNET group services just over 250,000 Australian businesses and with such a strong result in satisfaction it will be interesting to monitor their penetration over time.”


For more information on Australian Businesses, our latest detailed Roy Morgan Business Reports include profiles of businesses by industry, size, years in operation, telecommunications consumption, the media habits of business decision makers and more.

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Roy Morgan Research

Roy Morgan Research is Australia’s best known and longest established market research and public opinion survey company. Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.
Shaun Ellis
P: 03 9224 5332


telco, telecommunications, internet, business, enterprise



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