Thursday, July 12th, 2012
Crowd-sourced responses in the Crowdies Awards indicate Transperth’s web site is the state’s least popular web site.

The Crowdies allow members of the general public to nominate their favourite and least favourite web sites.

More than half of all negative responses from West Australians relate to the site, reputed to be the highest trafficked web site in the state. No positive ratings have been received.

The Crowdies invites people to score a web site from -100 to +100 on three criteria; aesthetics, usability and content. The Transperth site has a number of -100, -100, -100 scores.

One of the complainants cited this page as the worst presented document repository he’d ever seen, also mentioning old content that has not been removed and the lack of easy logins for regular customers using SmartRider and TravelEasy products.

Crowdies project manager and AWIA executive Bret Treasure says the public is clearly angry and annoyed that an important site delivers such a poor user experience.

“More than almost any other type of site, this one should work automatically on mobile phones. It is practically useless unless you know the address of the special mobile version.

“Despite having a full secured back end, Transperth still requires users to fill in paper-based forms, rather than filling them in online. Not only is this annoying for users, it requires more work by Transperth staff and substantially increases the risk of data entry errors.

“This site is probably the most visible representation of WA efficiency to people visiting from interstate and overseas and they could be forgiven for concluding we have a stone-aged economy.”

Contact Profile

Australian Web Industry Association

About AWIA
The Australian Web Industry Association aims to educate the public about the industry and help members with professional development. It does this through Port80 networking events, the Edge of the Web Conference and the Australian Web Awards, which recognise excellence in web development and design across the country. AWIA represents over 700 companies and freelancers.

About the Crowdies
Members of the public nominate, rate and vote on these awards. A national, final will be live-streamed from the Leederville Bowling Club on September 9th.

Bret Treasure
P: 0409908133
M: 0409908133


Transperth, Crowdies, Australian Web Awards, Australian Web Industry Association



More Formats

View QR Code