Saturday, June 23rd, 2012
The Pets Hotel has been named 2012 Finalist in the Telstra Business Awards, in the HTC Start Up Award category.

Since opening its doors 18 months ago, it has set a new standard for pet boarding in Melbourne. Located within 3 kms of the CBD, the Pets Hotel offers a 5 star experience for cats and dogs.

From its crystal chandelier hanging in the foyer to the spacious indoor playground, this is VIP pet luxury on a level never before seen in Australia, and a far cry from the austere environment of a traditional kennel or cattery. The Pets Hotel offers a cage-free environment, using transparent and more aesthetically-pleasing materials such glass and reinforced fibreglass plastic, creating an airy feel of openness and space.

The Pets Hotel team strives to continually improve our goal is to set a standard of excellence in the pet care industry that becomes a model for other pet care facilities to follow.’ Yvonne Hill, Managing Director.

Having worked in the pet industry for 18 years, Yvonne Hill recognised that consumers were becoming increasingly discerning about the level of care they expected for their pets - some of which are substitute children, and built a business model to meet these elevated expectations.

The $4 million state-of-the-art, purpose-build facility features year-round climate control to provide a comfortable environment akin to what pets would experience at home. Importantly the Pets Hotel has embraced technology and social media, with installed webcams to let owners view their pets on their iPhones or computers in real-time anywhere in the world, and Facebook page for owners to view and share happy snaps of their pets at play, to meet the expectations of an increasingly media-savvy clientele.

Their location has also been a key selling feature. “Pet boarding facilities in Melbourne are mostly located in the outer suburbs, so this is the first time inner-city Melburnians have had access to pet boarding on their door-step. The Pets Hotel is just minutes from the CBD in Port Melbourne, offering easy access to both the West Gate Freeway and Citylink,” says Yvonne Hill.

Yvonne says selling the concept to the bank, local government authorities and the community presented a number of barriers. Due to difficulties leasing premises, they had to purchase land and construct their own facility and, initially, their building permit was challenged by neighbours.The Pets Hotel is licensed to accommodate over 400 pets and is a joint venture with business partners, husband Alan Hill and, Vicki and Dennis Cleghorn.

- year-round climate control (hospital grade)
- webcam access
- quality fittings and decor
- cleaned and sanitised daily
- hygienic and non-absorbent flooring
- ‘Central Bark’ stimulating indoor play area for dogs
- Butler-service for home pick-up and delivery of pets
- indoor facility offering complete security and peace-of-mind
- dog boarding starting at $40 per day
- cat boarding starting at $19 per day
- day care service

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The Pets Hotel

The Pets Hotel is a family owned business. The Cleghorn and Hill families have been involved in the pet care industry for a combination of 33 years, they are renowned for the expert care, and service that they provide to their clients. This expertise has been combined with years of research and planning to deliver Melbourne pet owners with a facility that offers maximum comfort and maximum safety – in all seasons. The facility has been custom designed to ensure the very best for pets and peace of mind for pet owners. At The Pets Hotel V.I.P stands for Very Important Pets and Very Important People.
Yvonne Hill
P: 0408 571 843


Telstra Business Awards Pets



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