Friday, June 22nd, 2012
Roy Morgan Research has released the latest winners of its monthly Customer Satisfaction Award. The results for April show new leaders in Quick Service Restaurants, Clothing Stores, Liquor Stores, Shoe Stores, Home Phone, Domestic Airlines, and Electricity Providers.
Winners of each category are listed below. Full details of all winners and runners up, including those of previous months, are available at

April 2012 Award Winners:
Major Bank of the MonthKiwibank
Financial Institution of the MonthSBS Bank
Travel & Tourism 
Domestic Airilne of the MonthAir New Zealand (Domestic)
International Airline of the MonthEmirates
Hotel & Resort of the MonthNovotel
Coffee Shop of the MonthStarbucks Coffee
Clothing Store of the MonthMax
Department Store of the MonthBallantynes
Furniture/ Electrical Store of the MonthDick Smith
Hardware Store of the MonthBunnings
Music/ Book Store of the MonthTake Note
Chemist/ Pharmacy of the MonthAmcal
Quick Service Restaurant of the MonthSubway
Shoe Store of the MonthOverland
Sports Store of the MonthHunting & Fishing
Supermarket of the MonthCountdown
Liquor Store of the MonthSuper Liquor
Car Manufacturer of the MonthSuzuki
Home Phone Provider of the MonthOrcon
Internet Service Provider of the MonthParadise
Mobile Handset Provider of the MonthApple iPhone
Mobile Service Provider of the Month2degrees
Electricity Provider of the MonthMercury Energy
Gas Provider of the MonthContact Energy

The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 12,000 consumers annually). This large nationwide study provides a thorough and accurate way to identify and recognise New Zealand’s top businesses in Customer Satisfaction.

To visit the Roy Morgan Customer Satisfaction Awards website, click here. The website monitors the ongoing movements in Customer Satisfaction for many businesses across different industries.

Roy Morgan New Zealand Customer Satisfaction Award Winners - February 2012

Contact Profile

Roy Morgan Research

Roy Morgan Research is Australia’s best known and longest established market research and public opinion survey company. Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.
Shaun Ellis
P: 03 9224 5332


customer satisfaction, satisfied, consumers,



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