Friday, June 1st, 2012
Roy Morgan Research has announced the April monthly Customer Satisfaction Award winners as part of its ongoing tracking of Australian customer satisfaction.
Winners of each category are listed below. Full details of all winners and runners up are available at
Roy Morgan Customer Satisfaction Awards

April 2012 Award Winners:

Bank of the Month Victoria Teachers Mutual Bank
Major Bank of the Month NAB
Credit Union of the Monthe Police & Nurses (WA)
Building Society of the Month Newcastle Permanent
General Insurer of the Month Defence Service Homes
Private Health Insurer of the Month CBHS
Risk & Life Insurer of the Month Real Insurance
Business Bank of the Month Bendigo Bank
Major Business Bank of the Month Westpac
Business Insurer of the Month WFI
Business Super Manager of the Month Sunsuper
Retail Super Fund of the Month Colonial First State
Industry Super Fund of the Month ESS Super
Travel & Tourism  
Domestic Airline of the Month QANTAS Domestic
International Airline of the Month Singapore Airlines
Hotel & Resort of the Month Sofitel
Coffee Shop of the Month Muffin Break
Clothing Store of the Month Suzanne Grae
Department Store of the Month Myer
Furniture/ Electrical Store of the Month Retravision
Hardware Store of the Month Home Hardware
Music/ Book Store of the Month JB Hi-Fi
Chemist/ Pharmacy of the Month Priceline Pharmacuy
Quick Service Restaurant of the Month Fasta Pasta
Shoe Store of the Month Williams
Sports Store of the Month Sports Power
Supermarket of the Month Aldi
Auto Store of the Month Supercheap Auto
Home Phone Provider of the Month Primus
Internet Service Provider of the Month iiNet
Mobile Handset Provider of the Month Apple iPhone
Mobile Service Provider of the Month Virgin Mobile
Electricity Provider of the Month ActewAGL
Gas Provider of the Month Kleenheat
Automotive (March 2012)  
Car Manufacturer of the Month Mercedes-Benz

The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 50,000 consumers annually), as well as Roy Morgan’s Business Single Source survey (over 20,000 business decision makers annually). These two large, nationwide studies provide a thorough and accurate way to identify and recognise Australia’s top businesses in Customer Satisfaction.

Visit the Roy Morgan Customer Satisfaction Awards website. The website monitors the ongoing movements in Customer Satisfaction for many businesses across different industries.

Contact Profile

Roy Morgan Research

Roy Morgan Research is Australia’s best known and longest established market research and public opinion survey company. Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.
Shaun Ellis
P: 03 9224 5332


Roy Morgan Research has announced the April monthly Customer Satisfaction Award winners as part of its ongoing tracking of Australian customer satisfaction.



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