Tuesday, April 3rd, 2012
Apple iPhone again received the highest Customer Satisfaction rating (96%) of any telecommunication brand for February.
Apple iPhone comfortably won the Mobile Handset Category for February, ahead of HTC, Samsung, Blackberry and Nokia. Further details.

Top 5 Mobile Handsets

Purchase the latest detailed Roy Morgan Telecommunication Profiles & Reports

Virgin again finished on top of the Mobile Service Provider category for February with a Customer Satisfaction rating of 81%. They were followed by Optus, Telstra, 3 and Vodafone. Further details.

Internode won the competitive Internet Service Provider category with a 93% satisfaction score for February. iiNet came in at second place, WestNet followed in third, OPTUSnet in fourth and iPrimus fifth. Further details.

Primus tops the Home Phone Provider category with 76% Customer Satisfaction. They placed in front of Optus, AAPT and Telstra. AAPT was the only provider whose satisfaction score declined from the previous month. Further details.

Roy Morgan Customer Satisfaction Winners – February 2012

Mobile Handset Apple iPhone
Mobile Service Provider Virgin
Internet Service Provider Internode
Home Phone Provider Primus
The latest detailed Roy Morgan Internet or Mobile Service Provider Customer Satisfaction Reports cover the customer satisfaction ratings of various providers within Australia.

The latest detailed Roy Morgan Telecommunication Profiles or Reports cover a range of information relating to internet and mobile service providers, computers, mobile phones, digital and pay TV, game consoles and MP3 players.

For the satisfaction scores of various telecommunications providers, plus other brands from a range of industries, visit the Roy Morgan Customer Satisfaction Awards website: www.customersatisfactionawards.com.

Contact Profile

Roy Morgan Research

Roy Morgan Research is Australia’s best known and longest established market research and public opinion survey company. Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.
Shaun Ellis
P: 03 9224 5332
W: www.roymorgan.com


iphone, top telcos, top mobiles, top isps



More Formats

View QR Code