Tuesday, April 3rd, 2012
ActewAGL and Elgas were the two Roy Morgan Customer Satisfaction Utility Category winners for for February.
ActewAGL was the highest rating Electricity Provider with a satisfaction score of 79%. Only one company (Integral Energy) increased their score from January. Further details.

Top 5 Electricity Providers

Purchase the latest detailed Roy Morgan Gas & Electricity Customer Profiles

Elgas (76%) was the Number One Gas Provider in terms of Customer Satisfaction for February, despite dropping 3% from January. Origin Energy increased their satisfaction score from January and are closing in on third spot. Further details.
Top 5 Gas Providers

Purchase the latest detailed Roy Morgan Gas & Electricity Customer Profiles

Purchase from an extensive range of detailed Roy Morgan Utility Profiles. These products include detailed information on utility company customers, those who spend various amounts on gas and electricity, satisfied customers, and those likely to switch companies.

For the satisfaction scores of various utilities, plus other brands from a range of industries, visit the Roy Morgan Customer Satisfaction Awards website: www.customersatisfactionawards.com.

Search or browse the thousands of Ready Made Research Reports & Profiles available now for immediate download from the Roy Morgan Online Store.

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Roy Morgan Research

Roy Morgan Research is Australia’s best known and longest established market research and public opinion survey company. Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.
Shaun Ellis
P: 03 9224 5332
W: www.roymorgan.com


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