Monday, March 5th, 2012
At the launch last night of Australia’s new, independent Customer Satisfaction Awards, based on Roy Morgan Single Source, the world’s largest ongoing single source survey, winners were awarded in 35 categories for 2011.
In addition to the interviews of 50,000 Australian consumers conducted every year, Roy Morgan’s new Business Single Source surveys 22,000 business decision makers annually.

In addition to the 35 winners of the Annual Award, winners of the new Monthly Award were announced for January 2012.  For full details of all the Winners visit

Bank of the Year ME Bank
Major Bank of the Year ANZ
Business Bank of the Year Bendigo Bank
Major Business Bank of the Year Westpac
Building Society of the Year Newcastle Permanent
Credit Union of the Year Victoria Teachers Credit Union
Retail Superannuation Fund of the Year Suncorp Bank
Industry Superannuation Fund of the Year Catholic Super
Business Superannuation Manager of the Year Prime Super
Private Health Insurer of the Year Defence Health
Risk & Life Insurer of the Year AXA
General Insurer of the Year RACV
Business Insurer of the Year WFI (Wesfarmers Insurance)
International Airline of the Year Air New Zealand
Domestic Airline of the Year Qantas
Hotel of the Year Crowne Plaza
Auto Store of the Year Autobarn
Coffee Shop of the Year Michel’s Patisserie
Clothing Store of the Year Katies
Department Store of the Year David Jones
Furniture/Electrical Store of the Year The Good Guys
Hardware Store of the Year Bunnings
Music/Book Store of the Year JB Hi-Fi
Pharmacy of the Year AMCAL
Quick Service Restaurant of the Year Fasta Pasta
Shoe Store of the Year Williams
Sports Store of the Year Sports Power
Supermarket of the Year Aldi
Home Phone Provider of the Year AAPT
Internet Service Provider of the Year Internode
Mobile Handset of the Year Apple
Mobile Service Provider of the Year Virgin Mobile
Electricity Provider of the Year Red Energy
Gas Provider of the Year ActewAGL
Car Manufacturer of the Year Lexus

Michele Levine, CEO, Roy Morgan Research, says:
“Customer satisfaction is more vital than ever in today’s age of social media, where the slightest negative customer interaction can literally be broadcast to thousands, virtually instantly. The Roy Morgan Customer Satisfaction Awards have been presented to those businesses in Australia who are leading their individual fields when it comes to satisfying their customers.

“Roy Morgan Research has over 70 years’ experience in collecting objective, independent information on consumers’ shopping habits, preferences and opinions.  So these Awards are based on proven, trusted data that is already accepted as the ‘currency’ in many industries.  Unlike many awards, the results cannot be influenced by preselection criteria (like the businesses’ willingness to pay an ‘entry fee’."

Visit the Roy Morgan Customer Satisfaction Awards website. The website monitors the movement in customer satisfaction for a number of businesses over different industries.

Purchase any number of Roy Morgan’s Satisfied and Dissatisfied Customer Profiles. These profiles are an in-depth analysis of customers who have indicated they are either satisfied or dissatisfied with a particular business.

Contact Profile

Roy Morgan Research

Roy Morgan Research is Australia’s best known and longest established market research and public opinion survey company. Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.
Shaun Ellis
P: 03 9224 5332


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