Wednesday, February 29th, 2012

ICT professionals are often faced with the dilemma of choosing an efficient and reliable satellite service, consistent with their networking requirements and company objectives. The dilemma is re-inforced by many providers offering limited, “off the shelf” satellite connectivity packages.

Assessment of key satellite link considerations will help offset this issue by tailoring the existing links to the user-specific communications requirements.
This white paper will explore some benefits of these considerations as well as assist in choosing the optimal satellite service provider.

The Challenges of Choosing an Efficient and Reliable Satellite Service

There are three key challenges when choosing a satellite service: finding the solution in-line with your network design requirements; achieving desired balance between CAPEX, OPEX and contract length; and maximising total cost of ownership over the life of the service.

Meeting Industry-Specific Network Requirements

Finding a solution compatible with your specific network design requirements can be a difficult task. Off the shelf services often involve additional costs to manage industry-specific applications, such as drilling software. Furthermore, failure to address specific end-user needs will compromise productivity. Fortunately, new satellite service solutions exist to assist in building a flexible and bespoke communications infrastructure to address individual objectives.

Maximising Total Cost of Ownership through Competitive Bandwidth Prices

Being over-charged on bandwidth is a common occurrence. Satellite transponder capacity is a scarce resource, and often, service providers charge a bandwidth premium, passed on to them by the satellite operators. These unnecessary costs can add up very quickly, leaving less monetary resources allocated to the mission-critical applications.
What is needed in this situation is a service provider, who has flexibility, often with bandwidth available on multiple satellites.

CAPEX, OPEX & Contract Length Trade-off

It is very challenging to find a solution with the correct combination of CAPEX and OPEX under the desired contract terms. Often companies with emerging remote operations are reluctant to make a significant upfront investment into their communications infrastructure. ICT project managers want to be able to justify their capital expenditure. However, when the return on investment is unclear, it can be an unneccessary risk. Ideally, they should be offered various combinations of capital and monthly operational expenditure and flexible contract terms, consistent with their requirements.

Other Challenges

Additional predicaments that ICT professionals might face when considering a satellite service include:

  • Logistics coordination
  • Link budget constraints
  • Location considerations, such as remoteness and extreme weather conditions

The Solution: Re-defining Your Objectives

To overcome the challenges associated with choosing the incorrect satellite service, ICT professionals need to form a partnership with their services provider to build a communications infrastructure, tailored to the specific objectives.

Utilising their unique knowledge and experience, both parties are required to work simultaneously by taking into account every aspect of the communications requirements from the size of the link to number of active users through to logistics coordination.

Effective link design starts with a careful assessment of all network considerations, concerning existing expectations, number of active users and devices, user access & management, application control and QoS.

The satellite selection is addressed by reviewing the available options in terms of coverage, features and satellite transponder availability.

Once a solid plan is established, it should guide both parties throughout the process of designing a well founded satellite service proposal. Key proposal components to be considered include fixed equipment costs (CAPEX) and ongoing service costs (OPEX). Contract terms need to be reviewed in accordance with the initial project’s objectives.



Case Study:
Resource Company




- Short lead time

- Simplicity

- One size must-fit-all

- Shifting goalposts

Number of users


- 150 PC’s

- 42 phones

- 50+ wireless devices

Active Users


- 4 to 6 active phones

- 80+ active PC’s

- 40+ wireless devices

Secure Distribution/User Management


- Hotel-like individual log-in/password

- Mix of 100% WLAN + Fixed Line



- Voice

- Corporate

- Welfare

- Social Networking

- Limited Peer to Peer Usage


Strategies outlined above will:

  • Maximise satellite link efficiency by prioritising industry-specific applications 
  • Reduce the trade-off between budget and communication objectives, enabling better performance for better value.
  • Reduce operational costs leading to more efficient operations and letting mission-crtical applications take higher priority.

What to look for in a satellite service provider?

When looking for a reliable provider to solve your remote communications objectives, be sure to consider the following requirements:

  • Service Customisation. Look for a service provider who is able to tailor its services to your specific needs by advising on all aspects of design, implementation and control of your remote communications.
  • Flexibility to change or expand existing services. Seek a solution that can adapt as you do, both technically and contractually. 
  • 24x7 Tracking and monitoring the entire network. The ideal solution should provide visibility of the activity of all the routers, switches, paths and Points of Presence across any link or service.
  • Multiple satellite selection. Look for a service provider with bandwidth available on multiple satellites to optimise availability.
  • Reporting on your network performance. Work with a provider that provides you with detailed reporting on your actual network performance.

Reasons to Partner with Pactel International for your Remote Communication Needs

Designed in accordance with defined objectives, Pactel International’s solutions are tailored to user specific needs, empowering any ICT professional to deliver high quality communication services in a cost-effective manner.
Using over 15 years experience in the Australian and Pacific satellite industry, Pactel International has built a reputation of getting the job done reliably, efficiently and cost-effectively.

Today’s varying requirements mean that Pactel International doesn’t limit itself to a specific technology or satellite. As a result we are able to investigate all communication options and advise the best solution to meet customer needs. This ability gives us the advantage and flexibility to address unique requirements.

We bring the following advantages to your projects:

  • Coverage across 6 Key Satellites: With significant amounts of bandwidth available across multiple satellites (Apstar-6, NSS-9, GE-23, IS-5, IS-602 and IS-18), we offer cost-effective satellite selection and extensive coverage of the Asia-Pacific region.
  • Efficiently Reliable links: Utilising our partnerships with key vendors and suppliers, we provide the best combination of service and hardware for your budget without sacrificing quality and reliability.
  • Flexibility to change or expand existing services: We understand your evolving requirements and provide flexible and short (if required) contract terms. 
  • Excellence in customer support: Pactel International is committed to the highest level of customer service. With the head office and a 24x7 Network Operations Centre in Sydney and regional offices in Perth, Hawaii, PNG, Indonesia and the Pacific Islands, Pactel International is well placed to offer service and support to all types of customers in the region.

 For more information, contact us on +61 2 9531 7555 or to speak to our satellite consultants

Contact Profile

Pactel International

Pactel International is a privately held Australian specialist satellite communications company with its personnel averaging 20 years experience in the satellite and telecommunications industry.

Pactel International provides data, voice and general telecommunications services, focusing on remote locations within the Asia-Pacific Region. The Company implements fully customized solutions to match their customers’ specific telecommunications needs; from point to point links through to fully managed networks.

With the head office in Sydney, Australia, and regional offices across the Asia-Pacific, Pactel International offers support to all of their customers in similar time zones. Pactel International works closely with their customers and adopts a hands-on approach during the design, implementation, and delivery of all solutions.
katia gryadunova
P: +61414422371
M: +61414422371


Satellite solution, Pactel, ICT, communications



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