Tuesday, October 18th, 2011
The Internet is the most popular method of booking a holiday for New Zealanders, ahead of making a phone call, and booking in person. According to the latest Roy Morgan NZ Travel Agent Monitor for the twelve months to June 2011, 41% of New Zealanders used the Internet or email to book their last holiday or leisure trip, up from 30% for the twelve months to March 2008.

Phone call bookings (19%) and booking in person (14%) are both down from March 2008, (23% & 17% respectively). Three out of ten New Zealand holidaymakers don’t book their trip – some of these are visiting friends and relatives and others find somewhere to stay for the night when they arrive at their destination.

Booking method used to book last holiday/leisure trip*

Source: Roy Morgan Single Source, New Zealand, April 2007 – June 2011, 12 monthly moving average, annual sample size n=8,426. *Respondents are able to choose multiple responses.

Jane Ianniello, Roy Morgan Research International Director of Tourism, Travel & Leisure, says:

“The Roy Morgan Travel Agent Monitor shows that an increasing percentage of New Zealanders are using the Internet or email on a regular basis and it is now the preferred method for booking a holiday. Using the internet to directly book accommodation, flights, or holiday packages gives the consumer access to discounts and special deals. It is also more convenient than booking in person.

“The majority of New Zealanders taking a domestic holiday or a short-haul overseas holiday to Australia, Asia or the South Pacific are confident about booking online.”

The latest detailed Roy Morgan Travel Agent Brand Health and Holiday Booking Trends Report examines how travel agents are performing relative to their competitors. It also shows how the internet has changed the way Australians are booking their holiday and leisure travel. This report is available as a whole or in sections.

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Roy Morgan Research

Roy Morgan Research is Australia’s best known and longest established market research and public opinion survey company. Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.
Shaun Ellis
P: 03 9224 5332
W: www.roymorgan.com


The Internet is the most popular method of booking a holiday for New Zealanders, ahead of making a phone call, and booking in person.



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