Thursday, September 22nd, 2011
The judging process for the 2011 Australian Achiever Awards for New South Wales’s Computer Systems, Software and Internet Services has recently been completed. Incharge Expense Management scored a highly recommended 93.86%.

Now into its fourteenth year the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers – an indication of a well run business where satisfied customers are a sign that a business is healthy and worthy of praise and increased custom.

The award system focuses on seven criteria, each scored independently, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually and the final score is an amalgam of these. Anything above 80% is regarded as exceptional and reflects outstanding customer service.

Incharge is a leading provider of online expense management solutions. The powerful, yet simple to use software, significantly lowers the cost of processing expense reports while improving visibility into company Travel & Entertainment (T&E) spend.

In this economic climate, where cutting costs is an objective for many organisations, Incharge is helping companies to meet their goals. “Many of our customers report cost savings of up to 80% over their old method of processing expense claims,’ says Paul Turner, Incharge’s Managing Director, “in addition, our clients are saving money because our software encourages business travellers to be more aware of their company’s travel policy and are therefore more likely to comply”.

Incharge entered the Australian Achiever Awards to gain an insight into how their level of customer service is currently perceived by their clients and to set a benchmark on which to improve. From their customer’s perspective the awards provided an opportunity to give valuable feedback as to how Incharge can better meet their needs.

Some of the comments Australian Achiever received from Incharge Expense Management clients are:

“We’ve been delighted with Incharge. They have devoted time and effort with us and have been very patient due to certain circumstances that arose at our end. Management has been excellent to deal with, very professional. Their product is very simple to use and is very effective”

“I’ve dealt with many consulting firms and can say that I find Incharge to be quite hands-on in their business approach. They deliver what they promise and they look after us. They’re excellent at understanding what we need and acting on it. We’re just really happy with them. They’re so easy to deal with”

Incharge's Managing Director, Paul Turner commented “2011 has been a busy year for Incharge, with a lot of product development taking place. It is great to hear that during this phase we have continued to serve our customers to a high standard of satisfaction”.

Contact Profile

Incharge Group Pty. Ltd.

Incharge works with companies who are serious about taking control of T&E expenses. Since establishment in 2004, Incharge has become an Australian leader in online expense management solutions helping many recognised companies process thousands of expense claims every month.

Incharge customers include organisations of all sizes across a diverse range of industries including pharmaceutical, media, manufacturing, retail, legal, automotive, education, financial services and property management. Geographically Incharge's client base spans Asia-Pacific, Europe and North America.

Incharge's commitment to excellence and customer service has been recognised by a number of awards:

2010 Incharge announced as the Winner of the BTTB Business Travel Supplier of the Year Award, Expense Management Services category.

2010 Incharge Highly Commended by the ActionCoach MyBusiness Awards

2008 Incharge was an Australian Finalist in the Dell Global Small Business Award
Alison Turner
P: 02 82146522
M: 0403 973393


expenses, expense management, expense management automation, expense software, financial software, EMS, EMA, Incharge, cutting costs, Australian Achiever Award, IT solution provider, customer satisfaction



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