Wednesday, September 14th, 2011
To meet the demands of customer’s increasingly busy lifestyles, Europcar is the first of the major car rental companies in Australia to extend its call centre opening hours to 24 hours a day, 7 days a week.

Previously open from 7am until 8pm, busy renters in Australia and New Zealand can now take advantage of the new extended call centre hours to book a vehicle at any time, when it is suitable for them.

Ron Santiago, Managing Director of Europcar Australia and New Zealand said that the key
to offering the best service, is offering the highest level of convenience.

“By extending our call centre’s opening times, we are giving our customers more control and flexibility to reach us at a time that fits into their lifestyle.

“It’s of the highest importance to deliver the best service to our customers. Europcar has a continued dedication to improving all aspects of our products and services, which is something we will continue to do.”

Europcar has locations throughout Australia including popular tourist destinations such as Brisbane, Sydney, Melbourne, Gold Coast, Hobart, Darwin, Alice Springs, Adelaide and Perth. There are car hire branches at all major airports, capital cities as well as regional
airports, towns and rural locations.

Since launching operations in 2004, Europcar has grown to be one of the top four car rental companies in Australia and New Zealand. Europcar has one of the youngest and highest quality fleets in the industry, offering a wide range of manufacturers such as Hyundai, Skoda, Subaru and Holden. Europcar is proud to be the only car rental company in Australia and New Zealand to feature Audi and Volkswagon, respectively.

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Europcar International is one of the world's largest vehicle rental companies and the #1 car
rental company in Europe. Its global network spans 3000 car hire locations in 150 countries covering Europe, the Middle East, Africa, the Indian Ocean, North and Central America, Mexico, Caribbean and Asia-Pacific.

Europcar is one of the most popular providers of car rental services in Australia and New Zealand, operating a large fleet of quality vehicles across a network of over 121 locations in Australia and 23 locations in New Zealand.
Linsey Brown - Senior PR Consultant
P: 03 9642 4107


Europcar, car rental, customer service



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