Thursday, March 31st, 2011 - Panviva

Provider of Outsourced Infringement Management and Enforcement Services Chooses SupportPoint to Drive Consistent Service Delivery

Melbourne, Australia and Wakefield, MA, US – March 31, 2011 –Panviva, the leading provider of Business Process Guidance (BPG) solutions, today announced that Tenix Solutions, a leading provider of outsourced infringement management and enforcement services, has chosen the Panviva SupportPoint® solution to help drive consistent delivery of service across its operations.

Tenix Solutions currently is upgrading its major infringement management system and optimising its related business processes. To ensure successful adoption, the company will use Panviva’s SupportPoint to identify and document new business procedures and business rules to guide approximately 200 customer service representatives step-by-step through the new system. “The value Tenix sees in Panviva’s SupportPoint is the way it enables the creation of online content that is structured, chunked, and layered to make it easier and more efficient for representatives to use at the moment of need. This will help further enhance the customer service experience by making online information even more quickly and easily accessible,” stated Rebecca Power, Chief Executive Officer, Tenix Solutions.

“Panviva’s solution enables organisations such as Tenix to better manage the complexity of multiple procedures and customer interactions,” stated Ted Gannan, Panviva’s Co-founder EVP of Global Operations. “Unlike any other solution on the market, the guidance is intent-based, role-specific, and context aware: the system provides exactly the right guidance at each step, in real time. We welcome Tenix Solutions into the Panviva family, and commit to its ongoing success.”

Contact Profile

Panviva


Panviva is the pioneer and leading provider of business process guidance (BPG) solutions. Our unique methodology and advanced software enable customer service organisations to cope with the complexity inherent in their environment. The company's product, SupportPoint, guides users step-by-step through policies, procedures, and product information in real time, empowering staff and engendering continuous improvement. The results are transformational: dramatic and continuous cost, error, and risk reductions; greatly improved customer satisfaction, and elevated employee engagement and loyalty. Panviva's customers significantly outperform their competition and achieve better financial performance. Among those customers are British Telecom (BT), HP, Bupa, National Australia Bank, Medibank Private, Foxtel, Austar, VicRoads, AvMed, and Health New England. For further information, visit www.panviva.com.
Linda Wilson
P: US +1.339.203.4749
M: US +1.857.241.9254
W: www.panviva.com

Tenix


Tenix Solutions is a leading provider of Compliance Management Programs to State and Local Governments. Specialising in infringement management and enforcement services, they combine consulting, technology and outsourcing services to cover the end-to-end management of compliance programs. Tenix Solutions supports over twenty government agencies with the management of infringements, warrants and court orders, leveraging experience gained from running some of the world’s largest traffic and parking compliance programs.
Tenix Solutions is part of Tenix, an Australian owned company providing end-to-end services to owners of electricity, gas, water and other network, transport and industrial assets across Australia, New Zealand, the Pacific Islands and the United States of America.

Keywords

customer service, business process guidance, SupportPoint, Panviva

Categories

Sharing

More Formats