Evaluation Based on Completeness of Vision and Ability to Execute
United Kingdom – Axios Systems, the world’s largest independent provider of IT Service Management solutions, has been positioned in the 2010 "Magic Quadrant for the IT Service Desk" report published by global industry analyst firm Gartner, Inc.
The Magic Quadrant Report focuses on enterprise-class vendors that meet Gartner's specific criteria, including the vendor's ability, demonstrated through customer references and Gartner client inquiries, to address the needs of enterprise customers seeking functionality for incident, problem, change, knowledge, self-service and service-level agreement (SLA) management*.
The report reviews the marketplace and vendors and highlights a number of considerations for companies selecting an ITSM tool including attributes such as integrations capability, ability to measure key metrics and ease of implementation. assyst v9 from Axios Systems was evaluated for the report.
Available in SaaS and on-site delivery models, assyst enables organizations to operate efficiently and gain service value through the adoption and deployment of the ITIL framework. Enterprise-class Service Desk, IT Service Management (ITSM) and IT Asset Management (ITAM) functionality with IT governance controls are delivered in a single application. The Service Desk is fully integrated with ITIL/ITAM processes and an enterprise CMDB using assyst, to deliver faster value and lower total cost of ownership.
-Functionality: Drag and Drop design tools and parameter driven configurations provided to drive ITIL automation without the need for scripting or coding
-Integration: Unrivalled connectivity is available via a wide range of plug-in adaptors, collectors, gateways and bridges that enable the assyst IT Service Management solution to easily integrate with any external application offering customers flexibility and a lower Total Cost of Ownership (TCO). Axios customers are not liable for future integration costs as all upgrades are upwardly compatible (retaining configurations).
-Measuring key metrics: assyst offers a spectrum of reporting options for capturing key IT service and support metrics; from a range of reporting templates included as standard in assyst, to the creation of high level custom dashboards.
-Implementation: assyst’s out-of-the-box capability ensures implementation is quick and hassle-free. Users can configure rather than customize assyst to automate their processes and these take days not weeks or months.
assyst is used by some of the world’s largest and leading organizations including Sears, Fuji Film, Lego, Qatar Petroleum, Standard Bank and Wyndam Worldwide.
“As one of the most established products in this marketplace, assyst is an embodiment of over 20 years of focus on ITSM” says Ailsa Symeonides, Sales & Marketing Director at Axios Systems, “Axios’ commitment to our customers means that we are constantly evolving our solutions and services to ensure we help them to continue to deliver value to their business. 2011 will see a focus on enhancing reporting capabilities and improving the assyst GUI designed to improve customer interaction with assyst.”
To access the report, please visit www.gartner.com
*Gartner, Inc. Magic Quadrant for the IT Service Desk, David M. Coyle et al, November 4, 2010.
Axios Systems is the world’s leading provider of Enterprise ITSM software. Benefiting from more than 20 years of development and investment, Axios Systems’ core software solution, assyst, intuitively steers users through the ITIL processes. Available in SaaS and on-site delivery models, assyst optimizes IT infrastructure efficiency, resulting in a low total cost of ownership (TCO). Axios also offers a comprehensive set of consulting and training services to support ITSM best practices.
Axios’ customer base spans across a wide range of vertical and geographical markets and includes Standard Bank, Aviva, Gulf News, Evonik, Swisscom, European Space Agency and Kaspersky Lab. Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific with a further worldwide network of partners. For more information, visit: www.axiossystems.com
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.
The Magic Quadrant
The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.