Wednesday, December 15th, 2010 - FIS(tm)
INETCO® Systems Limited, a leading expert in business transaction management for the financial services industry, today announced that FIS(tm) (NYSE: FIS), one of the world's largest providers of banking and payments technology, has deployed INETCO Insight® to streamline troubleshooting processes and reduce the possible risk of downtime in its expanding electronic payments business. INETCO Insight is being used as the first resort problem isolation tool by the Electronic Funds Transfer (EFT) Network and Operations teams who oversee the processing of over one billion Automated Teller Machine (ATM) and Point of Sale (POS) payment transactions each year.

"The integrity and responsiveness of FIS's end-to-end processing solutions are critical to success," says Neil Cook, Director of EFT Technology at FIS. "With INETCO Insight, the EFT Network and Operations teams can monitor a customer's entire end-to-end FIS solution, including network performance and the host processing applications' performance, and isolate issues affecting any transaction in a matter of seconds."

INETCO Insight plays an important role in FIS's strategy to transition from a reactive interrogation approach to a proactive mode of identifying application and network-related issues before they affect end-customers. Providing support for over 840 financial institutions across the US and Puerto Rico, INETCO Insight's real-time event alerting makes it possible to proactively monitor and isolate network latency, authorization denials, out-of-service POS/ATMs, and suspicious transaction activity across every customer's processing environment. The EFT Network and Operations teams now have a consolidated "one stop" view into application, network and transaction activity, eliminating the need for multiple rolling log displays, network performance and application monitoring tools, and saving hours of manual system interrogation time.

"FIS was looking for a transaction monitoring solution that could help them streamline their troubleshooting processes AND reduce the risk of transaction performance issues for their customers," stated Bijan Sanii, CEO of INETCO. "But they didn't want to modify their application to deploy the solution. The ability to meet all three of these criteria is what makes INETCO Insight truly unique. We are excited to be working with FIS, and look forward to continuing to work with a company that runs a highly efficient operation and puts its customers first."

To learn more about how FIS has implemented INETCO Insight, read the case study at:

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FIS(tm) (NYSE: FIS) is one of the world's largest global providers dedicated to banking and payments technologies. With a long history deeply rooted in the financial services sector, FIS serves more than 14,000 institutions in over 100 countries. Headquartered in Jacksonville, Fla., FIS employs more than 30,000 people worldwide and holds leadership positions in payment processing and banking solutions, providing software, services and outsourcing of the technology that drives financial institutions. FIS is a member of Standard & Poor's 500® Index and consistently holds a leading ranking in the annual FinTech 100 list. For more information about FIS, visit


INETCO® Systems Limited offers business transaction management software, professional services, and communications gateway solutions for payment networks and financial application performance management. The Company's flagship product, INETCO Insight® , delivers easy, fast access to complete, real-time transaction information for customer service teams, IT teams and senior executives that need to anticipate transaction issues and confidently manage complex, ever-changing transaction environments. A recognized technology leader in the TCP/IP payment transactions space, INETCO products are currently deployed within financial, retail, and telecommunications environments in more than 50 countries. INETCO is based in Vancouver, British Columbia. For more information, visit

INETCO, INETCO Insight, the INETCO logo, and the INETCO Insight logo are trademarks or registered trademarks of INETCO Systems Ltd. All other trademarks are the property of their respective owners.
Dan Dyer
P: 513-478-7818


FIS INETCO Core Operations Center



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