Friday, December 10th, 2010 - Fairfax Digital
Melbourne, Australia and Hillside, N.J., USA December 9, 2010 - iVision, the leading Australian systems integrator providing Unified Communications (UC) solutions and Glowpoint, Inc. (OTCBB: GLOW), a provider of cloud-based managed services for telepresence, video conferencing and collaboration, based in the United States, have formed a strategic partnership to deliver 24/7 customer service and reservation desk capabilities to support their growing global base of telepresence and video conferencing customers.

iVision’s Managing Director, Graham Williams believes the partnership will enable both Glowpoint and iVision’s experienced support teams to integrate so that customers can take advantage of in-region 24/7 reservations and specialised help desk support.

Graham Williams said “With the rising demand for global telepresence and video meetings we recognize that customers need a high-touch service no matter where they are located throughout the world. Most importantly, this will translate into savings for our customers because iVision and Glowpoint can now maximise their on-hour support and rely on each other for what we used to call off-hours.”

Combined, iVision and Glowpoint have produced more than 113,500 conferences in 2010. With the world video conferencing market projected to reach US $10.8 billion by 2015, according to Global Industry Analysts, Inc., the companies expect to see continued growth in managed conferencing as enterprises look to minimise the cost of implementing collaborative technologies and reduce the complexity of managing advanced video meetings and telepresence in house.

Joe Laezza, Glowpoint’s CEO said “We are very pleased to team up with iVision, who has the advanced skill set and robust capabilities and provides a solid compliment in responses to the growing demand for global, round the clock support, and emerging demand in the Asia pacific region while ensuring the highest service levels in the market.”

In addition to the 24/7 reservations and specialized help desk support capabilities, both iVision and Glowpoint provide comprehensive managed services, including conference production, proactive room monitoring, trouble resolution and a full complement of performance reporting.

Contact Profile

Fairfax Digital


Part of Fairfax Media Limited, Fairfax Digital is one of the world's most respected media organisations, with a network of 200+ websites that reaches a unique audience of over 5.7 million Australians per month. Its Media Division includes the leading news sites smh.com.au, theage.com.au, brisbanetimes.com.au, WAtoday.com.au and parenting website Essential Baby, providing incisive and up to date news, business, technology, sport and lifestyle content. The Classifieds Division holds strong positions in online employment, motoring and property categories, with brands including Domain, Drive, MyCareer, TheBigChair, CommercialRealEstate and Country Cars. Its Transactions Division consists of a portfolio of sites that lead in their niche categories including RSVP, Stayz and InvestSMART.
Caroline Shawyer
P: +61 3 9221 6117
M: 0401 496 334
W: www.fairfax.com.au/

Glowpoint


Glowpoint, Inc. (OTCBB: GLOW) enables video users to effortlessly and securely call one another regardless of their video technology or network. With unlimited, "open" access to Glowpoint's cloud-based, hosted-video infrastructure and services, video calling within – and between – companies is dramatically simplified. From full-featured telepresence and video conferencing suites to desktop video, Glowpoint supports customers around the world with 24/7 managed services that allow business professionals to enjoy “in-the-same-room” intimacy and cost savings. To see a video-in-the-cloud demonstration, and to learn more about how cost-effective and easy telepresence and video conferencing can be for your business, email us at [email protected] or visit http://www.glowpoint.com.
Jonathan Brust
P: +1 866-456-9764, ext. 2052
W: www.glowpoint.com

Keywords

unified communitions, video conferencing, telepresence, managed conferencing, collaboration technology

Categories

Sharing

More Formats