Wednesday, August 25th, 2010 - RACV Travel
HOTEL guests are being invited to help the tourism industry to determine the winners of two new “People’s Choice” awards for service excellence in this year’s RACV Victorian Tourism Awards.

RACV, the major sponsor of the awards, will be running an online campaign on its website where RACV members and consumers can post a guest review for any Victorian accommodation property they have stayed at recently.

The two new awards will be the RACV People’s Choice Award for Guest Satisfaction and the RACV People’s Choice Award for Service, which will be announced at the gala Awards night in Melbourne on November 15.

The guest review facility at http://www.racv.com.au/travel is designed to assist those planning a holiday to access independent property ratings from fellow travellers to help them decide which accommodation is best for them.

RACV Tourism and Travel general manager Neil James said holiday dollars and leave time were very valuable and people are looking for independent reviews to verify their choices.

“People want to make informed decisions about their choice of accommodation to ensure that they have the holiday experience they were looking for, whether that’s at a caravan park or a five-star resort.

Mr James said RACV was proud to be the major sponsor of the RACV Victorian Tourism Awards and to be working with Tourism Victoria and the Herald Sun to give Victorians the opportunity to determine the winners of two new awards.

RACV’s online review process asks guests to rate the property in six areas; cleanliness, facilities, service, atmosphere, location and value and to also write comments on what was great about their stay or what needs improvement.

The winner of the RACV People’s Choice Award for Guest Satisfaction will be decided on an average score from all six criteria ratings while the RACV People’s Choice Award for Service will be judged on the service score only.

Eligibility for these two awards will be restricted to accommodation properties recording more than 50 entries during the campaign period, which runs from 22 August to 3 November.

Guest reviewers also have the chance to win one of three $1000 RACV Travel vouchers* by reviewing one or more properties before 5pm on Wednesday 3 November.
  • Full terms and conditions of the campaign are available at racv.com.au/travel

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P: 03 9790 2717
W: www.racv.com.au/travel

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HOTEL guests are being invited to help the tourism industry to determine the winners of two new “People’s Choice” awards for service excellence in this year’s RACV Victorian Tourism Awards

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