Tuesday, August 24th, 2010 - Real Insurance
Real Insurance today announced changes to its management team. Current CEO Roger Grobler becomes Chairman of the company and Chief Operating Officer, Clive Mendes becomes CEO. Real Insurance is backed by Hollard Insurance and is part of the Hollard Group of companies.

Mendes, an international insurance veteran, is the former CEO of Royal Insurance’s Italian direct insurance operation and was Group Strategy Director of Royal & Sun Alliance in the UK.

Real Insurance, which set up in Australia five years ago, has been responsible for a number of industry firsts including the “Real Bonus” – the 10% cash back to policyholders after three years if they haven’t had a claim - and the introduction of Pay-As-You-Drive motor insurance which has fundamentally changed the motor insurance landscape in Australia.

Said Mr Mendes: “I am honoured to be handed the reins by Roger. This is a business that, in a short period, has made a big impact on the Australian insurance industry and a business that has been at the forefront of numerous innovative changes which have been very well received by customers.

“I intend building on this platform moving forward and my focus will primarily be on three key areas: (1) A continued and intensified drive around truly exceptional customer relations and service; (2) finetuning our processes to allow us to offer even lower-cost insurance premiums for those customers who are careful and prudent and who, therefore, represent a low insurance risk, and; (3) delivering new or improved, good-value, innovative products at our customary affordable prices.

“I am intent on continuing Roger’s vision of building a world-class business that exhibits not only unparalleled operating excellence and customer satisfaction but also leadership and innovation across the industry.”

Said Real Insurance Chairman Mr Grobler: “I have spent six years living, eating and breathing this business 24 hours. I am now ready to shift my focus to a more strategic role for Real as well as the broader Hollard group and in the process help identify new opportunities for both businesses.

“I believe that Clive’s international experience and his strengths are well suited to the business at this stage in its lifecycle. In one year here he has shown what he can bring to this company and I am delighted to have someone of his calibre to take the business forward.”

At 23, Mr Mendes was the youngest country manager in the history of the Royal Insurance Group when he was appointed to a General Manager role in the Bahrain office. He later went on to manage the Lisbon, Portugal Branch Office. After founding Royal Insurance in Italy, he later took on Europe-wide responsibility for Personal Financial Services including Motor and Household insurance before, in 2002, becoming Group Strategy Director of Royal & SunAlliance plc based in London.

A multi-linguist, Mr Mendes studied Languages at Glasgow University, Business Administration at Edinburgh University and has a BA from the Open University.

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Real Insurance is backed by Hollard Insurance and is part of the Hollard Group of companies which provides a wide range of insurance products and services to more than 6 million policyholders worldwide.Hollard has offices in the UK, USA , South Africa and South East Asia.

Since opening in Australia in 1999, Hollard has issued more than 500,000 policies with more than $16 billion worth of assets insured. Real Insurance has been in operation for over five years in Australia.

Hollard is regulated and licensed by APRA (the Australian Prudential Regulation Authority) and ASIC (Australian Securities and Investments Commission).

http://www.realinsurance.com.au or http://www.payasyoudrive.com.au
Craig Badings
P: 02 8284 9991
W: www.realinsurance.com.au

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