Tuesday, March 8th, 2016 - Roy Morgan Research

With the dust settling from the Annual Roy Morgan Customer Satisfaction Awards for 2015, the January results are in. This month we congratulate new leaders in the following categories: Private Health Insurer, Risk & Life Insurer, Industry Super Fund, Chemist, Shoe Store, and International Airline. In the month's biggest upset, Emirates broke Singapore Airlines' long-standing stranglehold over the International Airline category; with other usurpers including Spend-less Shoes (Shoe Store), Discount Drug Stores (Chemist) and HIF (Private Health Insurer). Meanwhile, several 2015 champions retained their top spot, including Rockmans (Clothing Store), Myer (Department Store), Asgard (Retail Super Fund), and Southern Phone (Home Phone Provider).

Winners of each category are listed below. Full details of all winners and runners up are available at  CustomerSatisfactionAwards.com 

January 2016 Award Winners:



Bank of the Month

P & N Bank

Major Bank of the Month

Commonwealth Bank

Building Society / Credit Union of the Month

Newcastle Permanent Building Society

General Insurer of the Month


Private Health Insurer of the Month

HIF (Health Insurance Fund)

Risk & Life Insurer of the Month


Retail Super Fund of the Month


Industry Super Fund of the Month

Catholic Super


Auto Store of the Month

Supercheap Auto

Coffee Shop of the Month

Muffin Break

Clothing Store of the Month


Department Store of the Month


Discount Department Store of the Month

Harris Scarfe

Discount Variety Store of the Month

The Reject Shop

Furniture/Electrical Store of the Month

The Good Guys

Hardware Store of the Month

Home Timber & Hardware

Chemist/Pharmacy of the Month

Discount Drug Store

Quick Service Restaurant of the Month


Liquor Store of the Month

Dan Murphy's

Shoe Store of the Month

Spend-less Shoes

Sports Store of the Month

Rebel Sport

Supermarket of the Month



Home Phone Provider of the Month

Southern Phone

Home Broadband Service Provider of the Month


Mobile Handset Provider of the Month

Apple iPhone

Mobile Phone Service Provider of the Month

Southern Phone

Travel and Tourism

Domestic Airline of the Month


International Airline of the Month


Domestic Business Airline of the Month

Virgin Australia


Electricity Provider of the Month

Red Energy

Gas Provider of the Month

Lumo Energy


Car Manufacturer of the Month (Dec 2015)


The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 50,000 consumers annually). This large, nationwide study provides a thorough and accurate way to identify and recognise Australia’s top businesses in Customer Satisfaction.

Visit the Roy Morgan Customer Satisfaction Awards website. This website monitors the ongoing movements in Customer Satisfaction for many businesses across different industries.


Contact Profile

Roy Morgan Research

Roy Morgan Research is Australia's best known and longest established market research and public opinion survey company. Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.
Samantha Wilson
P: (03) 9224 5268
W: www.roymorgan.com


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