Monday, January 25th, 2016 - Roy Morgan Research

Prior to the GFC in 2007, 61.2% of Australians agreed that they felt “financially stable at the moment”, this declined to 56.5% during the GFC. Over the last three years it has failed to get back to the 2007 level and is currently on 60.4%.

These are the latest findings from the Roy Morgan Single Source survey of over 50,000 people pa.

The rapid decline in the ASX at the end of 2007 and throughout 2008 had a major impact on how people felt about their finances. This was shown by the big drop in the proportion feeling “financially stable” which declined from 61.6% in 2007 to 56.5% in2008 and 57.2% in 2009. By 2010 confidence was improving reaching a figure of 61.6% before declining over the following two years. During the last three years it has been very steady in the 60.2% to 60.5% range.

"I feel financially stable at the moment" – total population

Source: Roy Morgan Single Source (Australia) November 2004 - October 2015, average 12-month sample n = 19,924

Macquarie customers feel the most financially stable and the big four lag

People who are customers of banks feel more stable regarding their finances (61.1% agree) than those who don’t deal with banks (50.2% agree).

There is however considerable variation in how the customers of the major banks currently feel regarding the state of their finances. As may be expected, the banks with the more affluent customers have the highest ratings, such as Macquarie (70.6% feel financially stable), ING Direct (68.8%) and Citibank (67.8%). The major banks with the lowest ratings are Bendigo Bank (59.5%), CBA (60.0%) and Bank of Queensland (60.8%). The highest ratings among the big four banks were the ANZ (64.4%), Westpac (62.4%) and NAB (62.0%).

Norman Morris, Industry Communications Director, Roy Morgan Research, says:

“Our analysis of the last ten years regarding how people feel about their financial position has shown that it is very difficult to make any substantial long term gains. In an increasingly volatile global market this is likely to present a major challenge to governments and financial institutions if they are to improve how the population and customers feel about their financial position.

“Feeling financially stable or secure is a very important metric for banks to measure their customers on because it is likely to lead to more confidence in acting on all aspects of financial decision making, including borrowing, saving, investing and spending.

“Although the upmarket banks customers generally feel more confident about their financial position they are likely to be more sensitive to market movements due to their greater financial involvement. On the other hand, the banks with the lower value customer base such as the CBA and Bendigo Bank have the challenge of dealing with less confident customers.

“Roy Morgan is in the unique position of having a comprehensive understanding of all aspects of each bank’s customers and their financial position. By combining this holistic financial data with attitudinal information, financial institutions gain valuable insights into targeting their communications more effectively.”

View this release in full (and download a PDF) on our website.

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Roy Morgan Research

Roy Morgan Research is Australia's best known and longest established market research and public opinion survey company. Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.
Samantha Wilson
P: (03) 9224 5268


financial planning, financial security, macquarie bank, ING Direct, Citibank, Bendigo Bank, CBA, ANZ, NAB, Westpac




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