Thursday, November 5th, 2015 - Roy Morgan Research

Roy Morgan Research has announced the monthly Customer Satisfaction Award winners for New Zealand. The June 2015 results show new leaders in the categories of Mobile Phone Service Provider, Car Manufacturer, Coffee Shop, Clothing Store, Furniture/Electrical Store, Hardware Store, International Airline and Electricity and Gas Providers. 

Winners of each category are listed below. Full details of all winners and runners up are available at

June 2015 Award Winners:

Car Manufacturer of the Month BMW


Major Bank of the Month Kiwibank 
Financial Institution of the Month TSB Bank


Coffee Shop of the Month Muffin Break
Clothing Store of the Month Jay Jays
Department Store of the Month Ballantynes
Furniture/Electrical Store of the Month Noel Leeming
Hardware Store of the Month PlaceMakers
Music/Book Store of the Month Take Note
Quick Service Restaurant of the Month Burger Fuel
Shoe Store of the Month Hannahs
Sports Store of the Month Kathmandu
Supermarket of the Month New World


Home Phone Provider of the Month Trust Power
Home Internet Service Provider of the Month  Orcon
Mobile Handset Provider of the Month Apple
Mobile Phone Service Provider of the Month Skinny

Travel and Tourism

Domestic Airline of the Month Air New Zealand
International Airline of the Month Air New Zealand


Electricity Provider of the Month  Nova Energy
Gas Provider of the Month OnGas

The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 12,000 consumers annually). This large nationwide study provides a thorough and accurate way to identify and recognise New Zealand’s top businesses in Customer Satisfaction.

Visit the Roy Morgan Customer Satisfaction Awards website, to monitor the ongoing movements in Customer Satisfaction for many businesses across different industries.

Contact Profile

Roy Morgan Research

Roy Morgan Research is Australia’s best known and longest established market research and public opinion survey company. Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.
Shaun Ellis
P: 03 9224 5332


customer satisfaction new zealand




More Formats