Tuesday, August 4th, 2015 - Roy Morgan Research

Roy Morgan Research CEO Michele Levine today presented the latest State of the Nation Report in Melbourne, with a special Spotlight on Tourism – an industry that has well and truly entered, and adapted to, this new era of globalisation and digital technology.

Many different forces have shaped the Australian tourism industry’s 21st-century evolution, with the end of the ‘Commodities Boom’ being the latest. Shifting consumer leisure preferences and lifestyle choices; economic, societal and political change; and, above all, technological advances have all disrupted and fragmented the tourism and leisure world.

But while the commercial models for airlines, travel agents, tour operators, accommodation providers and destination marketers are undoubtedly in flux, the industry has already shown that it is up to the challenge of these tumultuous times.

 

Key findings of this in-depth industry spotlight include:

  • The end of the ‘Commodities Boom’: an economic shock but also a golden opportunity for industries such as Tourism if they play their cards right
  • Our increasingly progressive and multicultural society: how it is influencing our travel outlook and destination preference
  • The Digital Disruption: how the extraordinary extent of automation and variable pricing of everything from hotel room to airline seats to media is impacting the very essence of the industry
  • Standing out in the changing media landscape: competing with an ever-increasing cacophony of digital and smartphone distractions for the consumer’s attention…not to mention the five-second challenge of TV advertising
  • The international context: how in-bound and out-bound travel will continue to be affected by worldwide factors such as exchange rates, global unrest, engagement with Asia, Consumer Confidence, and the price of oil
  • Which sectors of the tourism industry have changed the most and which have stayed the same? Trends in airlines, travel agents, destinations, holiday activities, accommodation, and transport are all examined in detail.

Michele Levine, CEO, Roy Morgan Research, says:

“Australia’s tourism industry is at a turning point. Having adapted to the enormous challenges thrown at it by digital technology and globalisation, it is currently the country’s fifth-most valuable export industry. But as the commodities boom fades and the nation reassesses its assets, Tourism stands to become our most valuable ‘New Age’ export industry.

“The current State of the Nation tracks the major trends in tourism and travel over the last decade, exploring the role of global and national economic, societal and technological factors in the changing face of the industry.

“It also considers the question on everyone’s lips: How will Australia fare in the new, increasingly competitive environment of travel and tourism?”

View this release in full on our website.

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Roy Morgan Research is Australia's best known and longest established market research and public opinion survey company. Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.
Samantha Wilson
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Keywords

tourism, travel, technology, travel agents, consumer confidence, airlines

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