Thursday, July 9th, 2015 - NewsMaker

TYSONS CORNER, VA -- (Marketwired) -- Jul 08, 2015 -- The Ritz-Carlton is the only service company to have twice earned highly regarded Malcolm Baldrige National Quality awards for performance excellence. As a result, organizations around the world continually seek guidance from The Ritz-Carlton Leadership Center®, a public university that helps change and sustain organizational culture across all industries, including healthcare, finance, automotive, aviation, technology and retail. On November 12, 2015, the organization will host its Symposium: Your Journey to Service Excellence, bringing industry experts and brand leaders to The Ritz-Carlton, Tysons Corner.

Focusing on the luxury hotel company's legendary service, employee engagement and customer-centric culture, the Symposium: Your Journey to Service Excellence offers a full day of presentations and notable speakers, including President and C.O.O. Herve Humler and other executives from The Ritz-Carlton.

The symposium will offer various learning opportunities, including building and sustaining a corporate culture, understanding what drives passion in employees and a closer look at how The Ritz-Carlton turns each guest interaction into a memorable moment.

Keynote speaker Steve Gutzler, President of Leadership Quest, a Leadership Development Company, will speak on Emotional Intelligence for Extraordinary Leadership. Recently voted #1 by the readership of The Huffington Post as the "Most Inspirational Leader on Social Media," Steve possesses exceptional ability to communicate clear leadership and business/sales solutions with humor, clarity and insight.

Presentation speakers include Jeff Hargett, Senior Corporate Director, Culture Transformation, Alex Valentin, Jennifer Blackmon and Joseph Quitoni, Corporate Directors, Culture Transformation, The Ritz-Carlton Leadership Center. The Executive Panel includes Herve Humler, President and Chief Operations Officer; Diana Oreck, Vice President, The Ritz-Carlton Leadership Center; Leeny Oberg, Chief Financial Officer; Lisa Holladay, Vice President, Global Brand Marketing; and Edward French, Chief Sales and Marketing Officer.

The Symposium is limited to 200 attendees, allowing for intimate presentations and enhanced opportunities to network, including a breakfast, lunch and dedicated reception. The day will spread across various meeting rooms in the Tysons Corner hotel, including the largest luxury ballroom in Northern Virginia, which features crystal chandeliers and wall sconces, silk wall coverings and crown molding. Located just 20 minutes from downtown Washington, D.C., the luxury Tysons Corner hotel and surrounding area offers opportunities for attendees to explore the nation's capital or the luxury shopping at Tysons Galleria, conveniently attached to the hotel.

For further information or to register for the event, please call The Ritz-Carlton Leadership Center® at (301) 547-4806, or visit Register by Tuesday, September 1st, 2015 to take advantage of early-bird pricing.

The Ritz-Carlton, Tysons Corner, located in Northern Virginia's most exclusive business and shopping district, was named among the top 50 hotels in the United States by the 2012 Condé Nast Traveler Reader's Choice Awards and included in Travel and Leisure's 2013 World's Best Hotels. The property offers 13 conference rooms, the largest ballroom in Northern Virginia, 398 guest rooms and a Day Spa, accompanied by exceptional dining and impeccable personal service.

The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 89 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award which recognizes outstanding customer service. For more information or reservations, visit the company web site at, and for the latest company updates, visit The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ: MAR).

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Meg Plamondon 
Communications Coordinator 
The Ritz-Carlton, Tysons Corner 
1700 Tysons Boulevard 
McLean VA 22102
E-mail: Email Contact
Tel: + (703) 744-3969 

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Ritz-Carlton Leadership Center Holds Service Excellence Symposium Tysons Corner



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