Thursday, June 25th, 2015 - NewsMaker

Learn About the Successful Service Strategies of The Ritz-Carlton on August 25th

DUBAI, UNITED ARAB EMIRATES -- (Marketwired) -- Jun 24, 2015 -- As The Ritz-Carlton continues to grow around the world, so, too, does its legendary reputation for service excellence. Organizations, from aviation to healthcare, seeking guidance on embracing and sustaining a similar culture, now have the opportunity to learn directly from the source.

The Ritz-Carlton Leadership Center® is hosting its one-day Service Excellence Culture course August 25th at The Ritz-Carlton, Dubai International Financial Centre. Led by the Leadership Center's Vice President, Diana Oreck, the course allows attendees to understand and sustainably enact the proven strategies of The Ritz-Carlton in their own organizations, such as MedStar Southern Maryland Hospital Center, a past course participant.

"Creating a culture of service excellence is a journey," the organization says. "The Ritz-Carlton Leadership Center launched and framed the journey for us. The Leadership Center set clear goals with us and helped us collaboratively establish a vision of where we're taking the organization. We've been on the journey for two to three years now, and since working with The Ritz-Carlton Leadership Center, we have seen notable and measurable improvement in our patients' experience."

Those who attend the full-day Service Excellence Culture course walk away with knowledge and tools for: differentiating their company from the competition through service excellence, driving brand loyalty by developing a customer-centric culture, reducing errors and the need for rework by establishing robust operational systems, furthering brand recognition and reputation through customer engagement, and improving employee engagement and reducing turnover through empowerment.

The course is perfect for senior leaders and managers, and costs $2,050 per person, including continental breakfast, lunch and breaks.

"I am looking forward to the Service Excellence Culture class in Dubai," Oreck says, "where I will share how the iconic Ritz-Carlton brand sustains a consistently customer-centric culture around the world."

For further information or to register for the course in downtown Dubai, please enroll through The Ritz-Carlton Leadership Center®.

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 89 luxury hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. For more information or reservations, visit the company web site at, and for the latest company updates, visit The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ: MAR).

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The Ritz-Carlton Leadership Center 
4445 Willard Ave., Suite 800
Chevy Chase, MD 20815
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Ritz-Carlton Dubai International Financial Centre Hosts Service Excellence Culture Course



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