Thursday, April 29th, 2010
Sydney, NSW - 29 April 2010 - Australian cloud contact centre technology provider, IPscape, has been recognised for its rapid business growth in the 2010 BRW Fast Starters list.

IPscape uses modern cloud-based technologies to deliver a contact centre platform that can be operational in hours and adjusted to suit the minute-by-minute needs of the customer contact team. The IPscape solution is used predominantly in call or contact centres to alleviate issues around cost containment, speed to market, real-time insight & the integration of new communication channels such as social media.

The 2010 BRW Fast Starters announcement is the latest milestone in a booming 2010 for IPscape. Earlier this year the company moved to larger premises in North Sydney and expanded staff by 30 percent including two notable appointments.

John Palfreyman, an IT industry guru, has been appointed chairman of the privately-owned IPscape. Palfreyman has had a distinguished career at the helm of data security and IT hosting companies, including Baltimore Technologies and 90 East Ltd, and more recently as a Board member of Macquarie Telecom, MessageLabs and Lockstep Technologies. Palfreyman’s appointment reflects IPscape’s continued focus on information security and innovative IP based telecommunication solutions.

IPscape’s sales and alliances has also been boosted with the appointment of Toby Ellis as Sales and Alliances Director. Ellis was most recently Senior Manager – Investor Services, Wholesale & Specialists Products at Leveraged Equities (the result of Bendigo Bank’s purchase of Macquarie Bank’s Investment Lending business) and has over ten years experience in customer service, contact centres and telesales environments. At IPscape Ellis is responsible for new business via direct and partner channels including the growing salesforce.com alliance.

‘The 2010 BRW Fast Starter announcement is testament to the increasing acceptance of cloud-based customer service technologies in SME and large corporate markets,’ said Simon Burke, IPscape CEO.

‘With a dynamic, dedicated team and leading edge technologies, this is just the first glimmer of IPscape’s expected growth over the rest of 2010,’ stated Burke.

Keywords

cloud, call centre, contact centre, BRW fast starter, growth, John Palfreyman, IPscape, award

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