IRVINE, CA -- (Marketwired) -- Toshiba America Information Systems, Inc., Telecommunication Systems Division (Toshiba -- www.telecom.toshiba.com) today announced that its VIPedge® cloud-based business telephone solution has helped The Fitzgerald Law Firm centralize its telephone communication and handle 10,000 calls per month.
A leading medical malpractice law firm based in New York, The Fitzgerald Law Firm attorneys rely on Toshiba business telephones to communicate with clients, doctors, medical experts, and court officials.
"Every day, we receive calls from prospective clients needing legal help for medical malpractice. With Toshiba's VIPedge, we get our calls no matter where we are, whether we are working from home, on our mobile phones, in a meeting, or at the office," said James Fitzgerald, president, The Fitzgerald Law Firm.
For more than 30 years, Authorized Toshiba Dealer Precision Interconnect of New York has migrated the firm from Toshiba's analog, digital and IP systems to now Toshiba's VIPedge cloud-based business telephone solution.
Bottom-line benefits of VIPedge include:
- Delivering a reliable cloud-based business telephone solution with equipment and telephone services from a single vendor;
- Processing more than 10,000 calls per month for more than 80 users;
- Supporting remote users at multiple locations over the cloud;
- Enabling easy Call Record capabilities; and
- Improving communication with Call Manager unified communications.
Benefit #1: Technologically Advanced, Reliable Cloud Solution
Toshiba's VIPedge cloud-based business telephone solution met Fitzgerald's need for a technologically advanced, application-rich business telephone solution. Exceptionally reliable, VIPedge keeps Fitzgerald's attorneys and staff connected no matter where they are.
Benefit #2: Mobility Apps Ensure Important Calls Get Through
Toshiba's mobility applications allow Fitzgerald's users to make and receive calls on their mobile phones just as if they were at the office. Toshiba's Follow Me feature forwards office calls to any telephone number. The Twinning feature allows a single incoming call to ring on multiple telephones. Unified Messaging sends voice messages to the user's email box for quick viewing, sharing and saving.
Benefit #3: High-quality Desk Phones With Self-administration
The Fitzgerald team appreciates Toshiba's high-quality IP desk telephones that can be self-administered with Toshiba's browser-based Enterprise Manager. The IT team can remotely make adds, changes and updates from virtually anywhere they have Internet access.
The Toshiba Solution: Toshiba's VIPedge
Harley Bitman, vice president of Operations for Authorized Toshiba Dealer Precision Interconnect (www.PrecisionInter.com), recommended Toshiba's VIPedge. She handles VIPedge service and support.
Bitman said, "Fitzgerald can rely on Toshiba's VIPedge cloud solution for dependable dial-tone service, plus it has all the business telephone applications of an on-premises system, available affordably via the cloud."
Fitzgerald's business telephone solution consists of:
- Toshiba's VIPedge cloud-based business telephone solution;
- Toshiba's IP desk telephones with three-digit extension dialing between all users, no matter where they are located;
- Toshiba's Call Manager unified communications;
- Follow Me call routing to forward office calls to any other phone number;
- Unified Messaging for a single inbox for email and voice messages; and
- Enterprise Manager for browser-based remote administration.
"Fitzgerald benefits from the near-instantaneous remote repair and programming support provided for VIPedge by Precision Interconnect. For Fitzgerald, every minute counts because every call counts," Bitman added.
About the Customer: The Fitzgerald Law Firm
Based in New York, Fitzgerald & Fitzgerald, P.C. was founded in 1971 by John E. Fitzgerald and his wife, Annette M. Fitzgerald. Later, The Fitzgerald Law Firm, P.C. (www.lawfitz.com) was incorporated and managed by their son, James P. Fitzgerald.
The attorneys at the Fitzgerald firms have been helping clients with medical malpractice claims for more than 40 years and have recovered more than $1 billion for their clients.
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About Toshiba America Information Systems, Inc.
Telecommunication Systems Division (TSD)
Toshiba America Information Systems, Inc., Telecommunication Systems Division is one of the four business units of Toshiba America Information Systems, Inc. (TAIS) and offers business communication solutions for SMB enterprises and enterprises with multi-site or regional locations. Toshiba's VIPedge cloud-based business telephone solution supports up to 500 users, and the IPedge and Strata CIX systems support from 8 to 1,000 users and offer Voice over IP, voice mail and unified messaging, conferencing and collaboration, unified communications applications, networking, mobility and more. Together with Toshiba's PCs, tablets, copiers, and surveillance video cameras/recorders, Toshiba's Telecommunication Systems Division helps enterprises maximize business efficiency in communications and mobility. Headquartered in Irvine, Calif., TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation. For more information, visit www.Telecom.Toshiba.com.
Toshiba Corporation, a Fortune 500 company, channels world-class capabilities in advanced electronic and electrical product and systems into five strategic business domains: Energy & Infrastructure, Community Solutions, Healthcare Systems & Services, Electronic Devices & Components, and Lifestyles Products & Services. Guided by the principles of The Basic Commitment of the Toshiba Group, "Committed to People, Committed to the Future," Toshiba promotes global operations towards securing "Growth Through Creativity and Innovation," and is contributing to the achievement of a world in which people everywhere live in safe, secure and comfortable society. Founded in Tokyo in 1875, today's Toshiba is at the heart of a global network of over 590 consolidated companies employing over 200,000 people worldwide, with annual sales surpassing 6.5 trillion yen (US$63 billion). To find out more about Toshiba, visit www.toshiba.co.jp/index.htm.
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