Coveo CEO to present how government organizations can personalize customer engagements for the 21st century citizen
SAN MATEO, CALIFORNIA and QUEBEC CITY, QUEBEC -- (Marketwired) -- Coveo announced today that Chairman & CEO Louis Tetu will present a keynote session on Tuesday, November 25 at the 2014 GovInnovate Summit on "How Search & Relevance is Driving Real-Time Insight for Government Organizations & Citizens Alike."
From call centers to self-service portals and Web-based interactions, citizens now expect the same seamless service experience with government organizations that they have with businesses. Tetu will discuss how government agencies must provide citizens with more seamless, personalized experiences across all channels of interaction, while empowering and "upskilling" knowledge workers with a solution that improves proficiency and productivity.
The problem stems from IT complexity. Customer data now resides across a diverse array of data sources, legacy systems and newer, cloud-based applications. This creates silos of information that contain content, structured and unstructured data that is difficult to access. Due to this complexity, organizations often adopt platform-specific search tools that are associated with physical infrastructure deployments.
Tetu will explain how government agencies must instead embrace this complexity and enable unified search platforms that index and consolidate information from across the "ecosystem of record." Organizations that use this approach are able to present highly relevant content and experts within the context of the user, whether via self-service or employee-assisted service, for a more personalized interaction. Customer centricity is the new imperative.
"GovInnovate is one of the premier conferences of its kind," said Tetu. "I'm looking forward to talking about how enterprise search solutions can transform government organizations with the right information presented in the right context, at the right time-to personalize engagements with the 21st century citizen and to help government employees upskill on-demand."
In addition to Tetu's keynote presentation, Coveo executives will participate in two roundtable sessions later that day alongside executives from Coveo's regional partner, HyperInsight:
-- Tetu will participate in a round table discussion on Day 1 of the conference entitled "Enterprise Search: Tapping the Power of the Knowledge Network" with HyperInsight Director Ron Wheeldon. -- Coveo's Senior Vice President of Global Sales, Benoit Leclerc, will participate in a round table panel on Day 1, entitled "Effortless Self- Service for Today's Connected Citizens" alongside HyperInsight Technical Manager Alex Cherney.
For additional information regarding the full conference agenda, click here.
The 2014 GovInnovate Summit, located in Canberra, Australia, brings together hundreds of senior public servants over two days from Australia and overseas, from all three tiers of government. GovInnovate is where the leading minds in government converge to map out the future of government. Coveo and HyperInsight are the two platinum sponsors of GovInnovate.
Hyperinsight Pty Ltd (www.hyperinsight.com), is based in Melbourne Australia and is an authorized Master Reseller and distributor for Coveo (www.coveo.com) in APAC. With extensive experience in Coveo's highly advanced, enterprise search solutions - including deployments for multiple industries, government departments and major corporates - the Hyperinsight team collaborates both commercially and technically with companies, their consultants and other vendors. Hyperinsight's focus is on value-added outcomes via business driven solutions that enhance the operations of every customer and the lives of all customers' stakeholders.
Recognized as the Most Visionary Leader in Enterprise Search by Gartner, Coveo helps organizations upskill for growth by ensuring that every employee, support agent, customer, and website visitor easily finds better and more relevant information and people-enhancing their skills for the task at hand.
Coveo's highly advanced enterprise search technology adds the value of rich content and insights to CRM, customer service applications, intranets and websites. Coveo securely connects with most legacy and cloud systems, consolidates organizations' full ecosystems of record in real-time, and provides unified search, dynamic 360-degree views of information, and contextual, proactive recommendations of relevant content and experts using powerful analytics.
Coveo is a strategic partner of several large application providers such as Salesforce.com and Sitecore, and is used by leading organizations worldwide to enable the on-demand skills and knowledge required by constantly evolving digital workplaces. For more information, please visit www.coveo.com, and follow us on the Coveo blogs, LinkedIn, Twitter, and YouTube.
Contacts: Editorial Contacts PAN Contact Gaby Berkman, Kate Lavoie-Mayer PAN Communications 617-502-4300 [email protected] Coveo Contact Colin Beasty, Media Engagement Manager [email protected]