Business technology specialist Viatek has extended its ICT reach and capability in the Geelong and Surf Coast area by acquiring IT business Barwon Computer Solutions (BCS).
Viatek CEO Michael Doery said the 30-year-old North Geelong business was a good fit for Viatek’s aim to build a national IT business that complemented its existing ICT and managed print service businesses.
“Our expertise in IT and telco, through hiring specialised staff and business acquisition, has taken Viatek well and truly beyond being a Fuji Xerox reseller. We are now a fully rounded business technology specialist — and our difference is that we’re entirely service focused.”
BCS will re-brand to Viatek ICT and be overseen by Brendan Calleja, GM for Viatek’s Victorian IT business.
Calleja said, “This extends our technical reach from one side of the state to the other. Viatek’s scope also extends through NSW, offering ICT clients support from our operations across these two states.”
He said BCS was a great fit, being comparable size-wise with Viatek’s existing print operation in Geelong, had a great reputation earned over its 30 years and excellent staff, all 14 of whom will be retained.
“Viatek has had great success with a number of significant acquisitions in the ICT space over the past few years across Victoria and NSW; most recently, the CN Group in January. With the BCS acquisition, Viatek has a technical and support presence in Geelong, Ballarat, Bendigo, Traralgon and Melbourne; this gives us the ability to service clients anywhere in Victoria.”
Strength in managed services
“Our core business is managed services with our strength being the ability to fully customise services to the client’s specific needs — whatever their size. Some smaller customers may only require email management, or access to a help desk where we can resolve issues for them immediately. This keeps costs down, making the solution entry-point very cost competitive.
“Other customers want cloud solutions or on-site support; for those clients, it is important that we are there regularly, understanding how their business operates, and are talking to staff to help them make ICT decisions to enhance their company.
“Our managed services are very customer focused, so a business gets what they need, not what an IT company thinks they need. This flexibility sets us apart.”
Brendan Calleja said the next 12-24 months would be about merging back-end systems, re-engineering processes and maintaining focus on service.
“We can launch local staff to clients wherever they are. Our staff all work on a single platform for managing clients and tickets, so those clients don't have to keep explaining their business to each person who responds to a help desk query, or arrives on their doorstep to resolve a problem or pro-actively manage something.
“All of that enables us to give better service. We tailor our managed service contracts to meet a client’s expectations and requirements.”
He said the combination of a 24/7 help desk, with 11 full-time staff answering phones and resolving small issues remotely, plus face-to-face account management and scheduled service visits, set Viatek aside from the competition.
Calleja said he was looking forward to bringing BCS into the Viatek group. “They’ve just celebrated their 30th year in business, which is a testament to their knowledge and skills and ability to service clients over the long term.”
The acquisition was effective from 1 July.
Caption: Brendan Calleja (L), GM for Viatek’s Victorian IT business with Adam Tattersall (R), Barwon Computer Solutions’ branch manager. Tattersall has been with BCS for 10 years, and will continue in his role, now under Calleja.