Friday, February 21st, 2014 - Roy Morgan Research

From department stores to service stations, coffee shops to hardware stores, Australia’s leading retailers took centre stage last night at Roy Morgan Research’s annual Customer Satisfaction Awards. Some businesses scored their third consecutive win while others topped their category for the first time.

Named Department Store of the Year after 12 monthly wins during 2013, Myer rose above recent merger rumours and celebrated its second award in a row. Discount Department Store of the Year and Discount Variety Store of the Year went to Harris Scarfe and The Reject Shop respectively, and ever-popular JB Hi-Fi took out Music/Book Store of the Year for the third time.

Home Timber & Hardware won Hardware Store of the Year, while The Good Guys secured their third Furniture/Electrical Store of the Year award with a landslide 12 out of 12 monthly wins.

In the hotly contested Clothing Store of the Year Award, women’s fashion retailer Sussan emerged triumphant for the first time.

Complete list of winners:

  • Auto Store of the Year:                                             Autobarn
  • Chemist/Pharmacy of the Year:                             Guardian
  • Clothing Store of the Year                                        Sussan
  • Coffee Shop of the Year                                           Michel’s Patisserie
  • Department Store of the Year                                Myer
  • Discount Department Store of the Year                 Harris Scarfe
  • Discount Variety Store of the Year                         The Reject Shop
  • Furniture/Electrical Store of the Year                  The Good Guys
  • Hardware Store of the Year                             Home Timber & Hardware
  • Music/Book Store of the Year                                JB Hi-Fi
  • Quick Service Restaurant of the Year                      Subway
  • Service Station of the Year                                       7-Eleven
  • Shoe Store of the Year                                              Williams
  • Sports Store of the Year                                            Rebel
  • Supermarket of the Year                                          Foodland


Michele Levine, CEO, Roy Morgan Research, says:

“The 21st century has brought some major challenges for the retail industry. With online retailers transforming the way Australians shop, bricks-and-mortar stores must work harder than ever to ensure they remain viable.


 “The winners of these awards have been rewarded by Australian consumers, who have appreciated their efforts. With their specialist, professional service, enjoyable in-store experiences and competitive pricing, these businesses are a timely reminder that — if done right — traditional retail can survive and thrive alongside its online equivalents.”

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Roy Morgan Research

Roy Morgan Research is the largest independent Australian research company, with offices in each state of Australia, as well as in New Zealand, the United States and the United Kingdom. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan Research has over 70 years’ experience in collecting objective, independent information on consumers.

In Australia, Roy Morgan Research is considered to be the authoritative source of information on financial behaviour, readership, voting intentions and consumer confidence. Roy Morgan Research is a specialist in recontact customised surveys which provide invaluable and effective qualitative and quantitative information regarding customers and target markets.
Alex Dalidakis
P: +61 3 9224 5209


retail, Roy Morgan Customer Satisfaction Awards, myer, good guys. harris scarfe, reject shop, jb hi-fi, Home Timber & Hardware, sussan




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