Wednesday, December 18th, 2013 - Handle My Complaint

Yesterday, Scoopon Pty Ltd was slapped with $1 million penalties for breaches to consumers and businesses, and ordered to run educational seminars about Australian Consumer Laws to other Daily Deal sites.

Jo Ucukalo, CEO of warns against another selling strategy snaring unsuspecting holidaymakers.

The Group Buying industry is now focusing on selling travel deals. However consumers encounter problems after purchasing discounted travel offers then find it difficult to book because of the restrictions on the deal.

Previously, we’d book holidays with a travel agent knowing the full amount before parting with any money. Now, the Internet has made it quick and easy to plan and book directly with travel providers. But online travel deals are a hybrid but don’t always play by the rules we know.

‘Upfront payment and limited availability tracking mean travellers can be enticed into paying for a more expensive room or forking out for additional airfare costs to book the holiday they thought they had already paid for’, said Ms Ucukalo*.

‘By taking $1000 first, it's easier for these companies to upsell additional extras and upgrades as travellers have started planning the holiday before these costs are disclosed,’ she said.

With two out of every five of travellers admitting to blowing their budget, many may not realise their group buying voucher isn’t the discounted deal they bargained for.[1]

‘Consumers should know, that they don't need to say 'yes' to all the extra costs only revealed at the time of booking. Rather than paying extra for a holiday, they can ask for a full refund, transaction fees included,’ said Ms Ucukalo.

* Pronounced u-chook-a-low


[1] CommBank Travel Money Card Report -


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Handle My Complaint

Handle My Complaint negotiates successful outcomes for consumers with a problem or complaint. Having solved thousands of complaints with some of Australia’s leading brands, Jo shares her tips and insider knowledge for avoiding problems and getting quick results to everyday complaints.

The typical Handle My Complaint client is someone without the time, know-how or persistence to resolve a problem themselves. Handle My Complaint charge on a success basis.

Jo Ucukalo, CEO
P: +61 422 611 072


Group Buying, Daily Deal, complaint, Scoopon, travel, Christmas, holidaymakers, deal, deals, traveller, holiday



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